2/10 Terrible
Macayla J.
21 Jul 2024
Disliked: Cleanliness
DO NOT BOOK. This listing is an occupied home.
When we were ready to check in to the house for our reservation, an hour past the 4PM check in time, I noticed we had not received check in details to access the house. Minutes after requesting check in details, our reservation was cancelled. This left my family very far away from home with no where to stay. We spoke to the family that lives in this home and they were unaware their home was listed on VRBO. Myself, another member of my family and the occupant of the home each tried to reach the point of contact for this listing and each call went straight to voicemail. I booked this house June 5th and the host cancelled on our arrival date July 19th while we were minutes away from arriving at the home. The reason listed was "Natural Disaster or property damage" which neither appeared to be true as a family lives there. The host had over a month to cancel our reservation but instead left us stranded in an unfamiliar town with limited accommodations for overnight travelers. Our money was refunded, but no one was able to reach the host for answers. Hoping for the occupying family's' sake this is rectified as they were very kind and attempted to help us.
Macayla J.
Stayed 2 nights in Jul 2024