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"Amazing staff"

"Good customer service "

"Got the corner suite with jacuzzi...beautiful room and spacious! Staff was very friendly. Ocean views were fantastic!"

"The only place we’d stay at if we ever came back."

"Is very beautiful "

"Helpful staff. Quick service. Ample toiletries. Good food. Friendly staff. Accommodating staff. Smiles all around. Professional alert. "

"Nice hotel. We stayed here on a layover to Palau. They allowed us a late checkout at no charge. The hotel is about 15 minutes from the airport and they charge $150 round trip for the shuttle. It’s definitely excessive. The food in the restaurant was very good. "

"We really loved having access to the 26th floor lounge for tea time and cocktail time (which doubled as dinner time TBH). The staff were always so nice and took great care of us everyday. The infinity pool was really nice too. Breakfast in the morning had a VAST array of options and was delicious. "

"The Hilton Guam property is nested in a beautiful location in Tumon village. I've stayed here many times as a local resident and the entire staff has been excellent; however, the property is starting to look run down. My Premiere Suite windows were dirty and the entire bathroom glass area was stained with hard water deposits. A lot of the building exterior is moldy and the main entry doors next to the big ballroom are stained. The property also had posted "No Smoking Signs" but I observed several employees smoking and tossing their cigarettes butts on the grass. After three days, the butts grew in number. This is the wall area that borders Ypao Beach. The parking lot is also very dirty with all sorts of cans and bottles in nearly every parking space green area. The ice machine on the 4th floor was never cleaned during my 3 day stay. The stainless steel was very dusty and someone left their trash inside the ice machine room. The dirty parking lot and the dirty ice machine room is not Hilton's fault, it is the fault of people who don't have respect for themselves or private property. Shame on them. I really like staying at the Hilton Guam for a lot of reasons. I hope the bad things I mentioned will be corrected. I look forward to my next stay! "