6/10 Okay
Amy
Travelled with partner
16 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fantastic location. One of best locations in Leiden. Street has wonderful cafes. Close to the Hortus botanica garden (must see)
Nice garden view room in terms of size, bed and shower. Although winter no garden, but back of B&B is quiet. Housekeeping very good
We travel often for to NL for work, family and friends. Picked the “Boutique Hotel” for great location and had great time as always in Leiden. This is a B&B (not full service in case you need). However, please know no Reception area. There is a breakfast room, but not available except for breakfast. Our 80 year old Dutch galfriend cycled over to meet us. We hadn't returned from walk and she was told "no reception" and couldn't come inside and just wait in breakfast room. I am a physician. I needed to see a GP and was told by owner he didn’t know and couldn't help. Unbelievable! So I called ER at university and got good advice. Also, 1st morning my husband asked if could reserve a cab for last day (always use NL trains but just needed to go for return trip to station wirh bags) and owner was abrupt and not helpful - guess he was occupied - last morning he asked if we needed cab but believe this was due to another guest complaining about hospitality. We had already arranged one.
Again, loved location (were there for 9 days) and love Leiden. We will not stay at ExLibris on future trips.
Amy
Stayed 10 nights in Nov 2024