2/10 Terrible
Arnold
Travelled with partner
11 Oct 2024
Disliked: Cleanliness, staff & service
Positive was the property was close to the family we were visiting. The cost per night was reasonable. Especially due to other chain hotels charging exorbitant prices because of college sports .
Negative was our room, reserved a month in advance was given to my husband’s brother 20 minutes before we arrived and we were told there were no more rooms. The brother’s reservation was cancelled because he did not show up the day before when his reservation was to begin. The manager, Jen, only looked at the last name and did not correctly verify ID. We ended up in the only available room, a handicap room, with 2 double beds, not the one we paid for and reserved. Management did discount the room, we had to stay in because they knew they screwed up and the brother refused to give up our reserved room. A lousy visit.
Meg
Arnold
Stayed 2 nights in Oct 2024