6/10 Okay
Paul
22 Sept 2024
Liked: Cleanliness, staff & service, amenities
On arrival I was put in room 516. This was in another building across the road, which the hotel owned. However, it did have another name 🤔. But was still 4*. I found the room, but was amazed there were no windows. Being 4* there was a mini bar apparently. But not it this room. There was no bin in the bedroom or bathroom. So I put my rubbish in the floor. There wasn't even a mirror in the bathroom. Unbelievable. I should have complained there and then, but decided to sleep there the night and say something in the morning. I was there for 4 nights. The bathroom ( no window) looked new. I turned on the shower ( The bathroom was a wet room). The drain in the bathroom remained dry & the water flowed into the bedroom soaking the floor. I think the room was originally a store room. The room never even had a number outside, the chambermaid showed me where it was. I videoed everything and went to reception and asked for another room. The young receptionist was so nice and apologetic. I said this room was not a bedroom and should never be offered to a customer. I was given another room immediately in the main block, which was superb.
Paul
Stayed 4 nights in Sep 2024