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Hotel El Refugio

3.5 star property
Find your peaceful retreat by strolling through the garden or sipping coffee at the cafe. Let helpful staff assist you with tickets or simply relax at this charming hotel.

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Photo gallery for Hotel El Refugio

Junior Studio Suite, Multiple Beds
Interior
Reception
Interior detail
Family Studio Suite, Bathtub | Bathroom
Escape to Hotel El Refugio, where you'll find a serene oasis in the garden and a cozy bar to unwind. Guests rave about the hotel's tranquil atmosphere and connect with free in-room WiFi, while also enjoying local cuisine breakfast options and luggage storage.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Flat-screen TV
Fan
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Flat-screen TV
Fan
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Flat-screen TV
Fan
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Studio Suite, Multiple Beds

Junior Studio Suite, Multiple Beds

Junior Studio Suite, Multiple Beds

Highlights

Flat-screen TV
Fan
Separate bath and shower
Hairdryer
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Studio Suite, Bathtub

Standard Studio Suite, Bathtub

Standard Studio Suite, Bathtub

Highlights

Flat-screen TV
Fan
Hairdryer
Rainfall showerhead
Private bathroom
Separate bath and shower
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio Suite, Bathtub

Family Studio Suite, Bathtub

Family Studio Suite, Bathtub

Highlights

Flat-screen TV
Fan
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

Hotel Real Malintzi Tlaxcala

  • Parking included
  • Free WiFi
  • Laundry
  • Housekeeping
7.2 out of 10, Good, 66 reviews
Hotel Real Malintzi Tlaxcala
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About the area

Map
Revolucion #4 Apizaco Texmelucan KM 23.3, La Trinidad Chimalpa, Totolac, Tlaxcala, TLAX, 90166

What's nearby

  • Centro de Convenciones de Tlaxcala - 7 min walk
  • Constitution Square - 4 min drive
  • Xicotencatl Theater - 4 min drive
  • Government Palace - 4 min drive
  • Basilica of Ocotlan - 5 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 32 min drive

Restaurants

  • ‪Tacos el Lobo - ‬8 min walk
  • ‪Los Magueyes - ‬4 min walk
  • ‪Hamburguesas pepe fox - ‬8 min walk
  • ‪El Checo - ‬5 min walk
  • ‪Padre Santo - ‬7 min walk

About this property

Hotel El Refugio

Property highlights
Take advantage of a terrace, a coffee shop/cafe and a garden at Hotel El Refugio. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Local cuisine breakfast (surcharge), luggage storage and tour/ticket information
  • A water dispenser, a 24-hour front desk and a computer station
Room features
All guest rooms at Hotel El Refugio include comforts, such as 24-hour room service, in addition to amenities, such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Fans, daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 12:30 PM for a fee: MXN 100 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Fan
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 150 per pet, per night
Welcoming dogs only
Up to 10 kg per pet
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately MXN 100 for adults and from MXN 80 for children
  • Pet fee: MXN 150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards

Property is also known as

Hotel El Refugio Hotel
Hotel El Refugio Tlaxcala
Hotel El Refugio Hotel Tlaxcala

Frequently asked questions

Is Hotel El Refugio pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 10 kg per pet. There's a fee of MXN 150 per pet, per night.

How much is parking at Hotel El Refugio?

Self-parking is free at this property.

What time is check-in at Hotel El Refugio?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel El Refugio?

Checkout is at noon.

Where is Hotel El Refugio located?

Situated in Tlaxcala, this hotel is within a 10-minute walk of Xicotencatl National Park and Centro de Convenciones de Tlaxcala. Church of Saint Joseph and Xicotencatl Theater are also within 1 mile (2 km).

Hotel El Refugio Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
Great view. Safe. Convenient.
Great view. Felt very safe. Very convenient location …. A few minutes walk to amazing bakery, street tacos, groceries, etc. overall excellent value for money.
Stayed 1 night in Feb 2022

4/10 Poor

cruz jair

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

XAVIER

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El peor hotel en el que me he quedado en mucho tiempo. No respwetaron el pago hecho por la plataforma por lo que me lo cobraron doble. La habitación no tiene agua caliente, no dan nisiquiera un jabon para baño en el lavabo, no hay ni una botella de agua, y el estacionamiento solo caben 5 vehoculos, tarde mas de 30 minutos para poder sacar mi camioneta porque no movian los vehiculos que estorbaban.
Stayed 1 night in Nov 2023

6/10 Okay

Aurelio

Travelled with family
Liked: Staff & service, room comfort
La limpieza no es muy buena, el desayuno muy limitado, la cabaña muy bonita, pero le faltan algunas cosas al baño.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Limpia y tiene excelente servicio.
Stayed 1 night in Jun 2023

6/10 Okay

David Aarón

Liked: Cleanliness
Disliked: Room comfort
Bueno para llegar a dormir.
Fuimos dos parejas, al llegar al hotel, la entrada está saliendo de una curva sobre la autopista, muy peligroso a mi parecer. La habitación estaba limpia, nos salió agua casi al tiempo y después en recepción nos dijeron que era calentador solar, pero nosotros no avisamos que no teníamos agua caliente en la regadera. Entra muchísima luz a la habitación, tuvimos que poner una cobija extra en la puerta para que pudiéramos dormir. En la noche se escucha mucho el ruido de los autos que pasan en la autopista. La cama se siente un poco viejita, pero limpia. Hay muchos enchufes en la habitación, yo conté como 12.
Stayed 1 night in May 2023

10/10 Excellent

Juan Fernando

Stayed 1 night in Jan 2023

10/10 Excellent

Annett Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es buena, son amables, la habitación muy limpia, por sus precios es accesible, la verdad es un buen hotel.
Stayed 1 night in Nov 2022

8/10 Good

Gabriela

Stayed 1 night in Aug 2022

8/10 Good

Mónica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar para pasar la noche, el personal excelente, está limpio Bastante sencillo pero suficiente para descansar. .
Stayed 1 night in Aug 2022

10/10 Excellent

DANIEL ISAAC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Mirna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021