Torbole Casaglia Holidays

The hotel looked great from the outside. Inside reception was also nice but carpet on stairs a bit grubby, but dogs were allowed in the hotel so not a surprise. Reception staff amazing, extremely helpful, kind & nothing was too much trouble. The same can be said about the breakfast staff & cleaners, a really professional & helpful team. The room on the other hand I found a bit annoying. A bath in the room where you sleep, quirky but ok I can let that go but a window between the bedroom & the shower so you have a birds eye view wasn't really my thing. My other friend's room had a clear section in the door to the bathroom so you could see when someone was on the toilet. Ok for some couples but not between friends. The other thing only 1 mirror in the bathroom, no other mirrors which is crazy especially if someone is using the shower. There needs to be another bin & tissues in the sleeping area. Hanging space is ok but hardly any drawer space so this can be a bit tricky but certainly not a deal breaker. Sockets with USB ports would be helpful but again not a necessity. The staff absolutely make this hotel work they really are a credit to the place. It's situated close enough to shops, restaurants, the lake etc. only a short walk & you're in the hustle of the town. It's a truly magical place to stay. It's beautiful, people are friendly & the limoncello spritz are a necessity! Overall if you use the hotel as a base it works very well, it just needs a few tweaks.

This hotel was better than most 5 star properties. No detail was missed from deluxe suite with balcony overlooking vineyards, impeccably clean, most attentive staff, amazing breakfast and dinner at their restaurant, and the town on Lake Garda in the mountains has stunning beauty.

Staff very friendly and accommodating. Buffet breakfast excellent. Pool and spa area very nice. Free bike hire a nice perk.

From the moment we arrived we were greeted with an enormous amount of respect the girls at the front desk were very professional and helpful and friendly and of course Elisa went out of her way to help us with car rental issues she was on the phone for two days to help us get a different car we will never forget her kindness.