8/10 Good
Tim
Travelled with partner
29 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Trinidad Hilton. Its new, pleasant, convenient, and 9 of 10 staff members are friendly and try to be helpful. (The others are not rude, just not up to par with co-workers).
I wish the hotel bar was open later, at least on the weekends. It happens I had an injury that made travel around town more difficult and a late night cap would have been nice. Help me spend money at your establishment. The restaurant still has much more light than it needs for evening dining.
There was some problem with the room we were initially assigned to. We got all the way to the room to find our keys would not open the door. After a third try of going back to the desk for recoding a key, the desk folk recommended we wait someplace for managers to be located who could address the problem. So we took our luggage back to the car and went to McDonalds.
In that case I wish the hotel bar was open earlier so we could have got a beverage. When we came back from lunch the room door still did not open, so the desk then assigned a new room.
No major problems, but some room to do better.
Tim
Stayed 2 nights in Dec 2024