4/10 Poor
Luis
Travelled with partner
23 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a PROBLEMATIC overbooking policy. Regardless of how far in advance you book or pay, there is NO GUARANTEE that you will have a room upon arrival. If you're unlucky, you may be sent to a subpar sister hotel nearby. During our stay, we could clearly see other travelers experiencing the same frustration, evident from the looks on their faces. After more than 20 hours of flights and layovers, the last thing we needed was to be turned away and then forced to navigate an unfamiliar Arctic city with our luggage in search of the alternative hotel.
If you're planning to visit for the Northern Lights, I recommend booking with Radisson Blu or Scandic instead. The Clarion seems to cater mostly to local business people and conference-goers, with a lobby often crowded with suited professionals.
That said, the Clarion is otherwise an excellent hotel with top-notch amenities. The breakfast is fantastic, and the coffee machines are great. The housekeeping staff is the best we've encountered, and the hotel is impeccably clean. If it weren't for the dreadful overbooking policy, I would rate this hotel 6/5 stars, but unfortunately, this issue left a significant negative mark on our trip.
Luis
Stayed 8 nights in Nov 2024