4/10 Poor
Francis, London
Travelled with partner
13 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 9:30pm having spent the evening at the hospital as my wife had fallen and broken her shoulder. We were tired and she was in great pain. We were second in line at the check in desk and the previous guests took ages to check in. I help was offered without bags although I was allowed to borrow a trolley. By the time we checked in at 9:45 we were informed there was no restaurant or room service available. The only food we were able to get was take away pizza for which you had to go outside the hotel. The pizza shop server wasn’t kind enough to bring the pizza to our room. My wife was dehydrated and desperately wanted a cup of tea. While there was a kettle in the room and 1 or 2 teabags there was only powdered creamer, no milk. I rang reception and asked if we could have some milk. Not possible until breakfast. After much begging the person on reception agreed to break the rules and I was able to go down to reception to collect a small cup of milk. The room was small and poorly lit. No mini bar. The body wash dispenser in the shower was empty. The beds, however, were comfortable.
All in all we were disappointed. My wife having fallen and broken her shoulder we had missed our flight. We booked into a relatively expensive hotel hoping for some comfort, some decent food and a relaxing night. We would have been no worse off staying in an ultra budget hotel as the amenities we hoped for were totally lacking.
Francis
Stayed 1 night in Dec 2024