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"The location was perfect to walk anywhere in Old Quarter and next to the lake. The breakfast was exceptional and had great variety...the french toast was amazing. The staff went out of their way to make us feel welcomed and they are highly professional and happy. The room was spacious and had the best amenities. We would stay here again."

"Excellent service "

"Loved our stay here! The staff were so friendly and went above and beyond for us. The rooms were exceptionally clean and new. Amenities were great, shower was hot! Great location right in the old town. Very close to the popular “Beer Street”, which meant there was a lot to do nearby - we couldn’t hear any noise from our room at all so slept very well. We would definitely stay here again!"

"Clean rooms and great service! The breakfast was amazing and all staff made sure that we were all happy and cared for. We even got upgraded for my parents as it was my dads birthday! They provided a beautiful cake and decorated the room for them! Very sweet!"

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"AAA"

"Excellent boutique hotel. The staff is extremely friendly and supportive. The hotel manager Jack is a very nice and professional person. The location is super."

"The staff is super friendly and helpful. Breakfast includes a good variety of selections. Overall, I had an excellent stay!"

"We loved the hotel very much!"