Ueda Hotels

"Rooms are spaced, we requested linens to be changed every 3 rd day but they changed only once for 8 days, Some days they haven’t changed garbage bags, they don’t supply coffee to the rooms.Onsen was clean but sometimes overcrowded .Food was tasty but menu was always the same. My wife had foods poisoning from the mushrooms and couldn’t come for the breakfast the staff member was screaming and yelling when I asked her just for a slice of toast to take in our room. Only one staff on the reception was able to communicate on English language, and she brought a slice of bread, they didn’t have a scale to check the weight of the luggage…Overall not impressive experience…."

"Centrally located and easy walk to The station and many restaurants"

". Great location with a mall. attached to it."

"Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains."

"JR,bus station nearby, have lift from JR to hotel, good for suit case. Coin laundry and drying machine ,Vending machines, massage chair."

"Immaculately clean. Rooms very comfortable. Breakfast was simple and delicious. Kitchen Staff could not be more efficient and welcoming. "

"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"We had an exceptional stay from the moment we were warmly welcomed at check-in until our seamless departure. The hospitality was impeccable, and the thoughtful welcome drinks were a lovely touch rarely experienced in Japan hotels. The room was beautifully spacious, impeccably clean, and extremely comfortable. My son especially loved enjoying his own onsen experience in the bathtub, which made our stay even more memorable. The refillable water provided by the hotel was another thoughtful convenience that we truly appreciated. The frequent shuttle service to Karuizawa train station added great ease to our travels and enhanced the overall experience. A truly wonderful stay that exceeded expectations — we look forward to returning again."

"Had to stay in a smoking room. It was not clear on the website when I booked it. Needs to be clearer on the website. "