Bolton Hotel Guide - University of Bolton hotels in Bolton, United Kingdom.

"Our second stay at the hotel, this time in the standard pitch view room- previous stay was in the penthouse room. View in the standard room was great, room modernised and clean. Downside was how bright the room was at night. Lights cultivating the pitch illuminated the room, the curtains did not cover the glow which made for a awful nights sleep. Our penthouse stay was much better, comfier bed/bedding, darker room with light creeping through the curtains. Breakfast on this occasion was also disappointing. We came down at 830am, no croissants or bagels, two different small fruit pastries that were undercooked and soggy. On the hot counter food had obviously sat on display for a while, hardly any mushrooms, hash browns were soggy, sausages were ok but the again eggs scrambled and fried had sat there for a while. The black pudding didn't look cooked, just dry and hard. The breakfast we had on our first visit was cooked to order, and was great. Sadly this visit disappointed food and comfort wise."

"Only cons were that most rooms did not have air conditioning. We are staying another night in a few days still and are selecting a room that has air conditioning."

"just standard nothing extra just a room to spend the night"

"Very clean & comfortable room. Nice & helpful staff."

"Spa was not relaxing and staff were rude"

"Nelo was an amazing host – very warm, friendly and helpful. The house was clean, peaceful and very comfortable, and the location is great. We truly enjoyed our stay and really appreciate Nelo’s hospitality. Thank you for hosting us!"

"The location is beautiful and quiet. The room was delightfully comfortable, the staff so professional and friendly and the food and drink outstanding. Great place to stay."

"No staff Andy did not see. Bathroom was a DIY nightmare. Cooker oven broken. Wall paper falling off on stairs. Must have been the smallest room double bed with foot space around edge . Could only open bathroom door half way because of space in room 3 "

"**Hidden fees** (compulsory deposit after paying/booking)**wrong address****leaky toilet****broken TV****no toilet roll**() Very communicative throughout the booking process, nice house and rooms, parking/wifi. (-) paid extra for early check in, only to find the cleaner still there and we were unable to use any facilities until 4pm anyway. I also had to clean some of downstairs kitchen myself. I did the dishes and relined the bin, which I didn’t mind as the cleaner needed help however this is not something I should do having paid extra to check in early and and additional cleaning fee.I requested a refund for this and still haven’t been given an adequate response regarding this 2 months later! 1. The address was wrong.i got sent to someone’s house. key was not in the lockbox of the correct house. Cleaner provided spare key. 2. TV was broken in the front room.3. Leak in the upstairs toilet4. No toilet roll or kitchen roll or kitchen towels. We had to buy our own tissue roll and kitchen roll.5. Balloons left from previous parties6. In the middle of the night we were woken up by a group of people claiming they had booked the same bnb. We exchanged our booking confirmations, I tested out another key that was on our keyring and it worked. The cleaner had given me both keys. very unprofessional, unorganised and quite disturbing for us to be woken up in the middle of the night. Be wary booking any of these houses. "