Upper Village Holidays

It’s a great value/price. Excellent location and facilities. Rooms are new but rather small, it’s a challenge for 3 or more people. The only problem was the HVAC, it was so noisy you must turn it off to get some sleep.

Nice hotel, but the room was in an annex, which was quite inconvenient. To access the lobby, fitness center, or other amenities, I had to walk outdoors in -20°C weather. Additionally, there was no room service, and takeout orders were not available—the only dining option was to sit down and eat at the restaurant.

Me and my husband picked this hotel for the amenities (specifically the pool and hot tub) and they were down for maintenance during our stay. I understand these things happen and dont blame the hotel, just kinda sucked for us. Idk about the area during the day, but its not a place id want to be walking around at night. We stopped to get gas at the station up the road and passed many homeless people sleeping, throwing fits, etc, even watched one start a blown out fight with a man trying to assist her. Not really a safe area and that sucks bc of the shops and stuff around, it seems like a nice area to park and window shop but that cant happen in that area

Deb reached out to me personally the day before my arrival to confirm the location and property. The space was beautiful and felt like I was at a friend's home. It felt private, secure, and welcoming. Would definitely stay in at their properties again.

Because I booked with Expedia, I didn't have a resort confirmation number which meant I didn't have access to the free WiFi. I did not call the office to straighten this out because it was late, but it would have been really nice if they told me all this at check in. I will definitely stay here again!