Upton Holidays

Staff were really friendly, cleaning team was great and the property is in a great spot in the city. Double bed was quiet uneven with one side being raised higher than the other, so the comfortability wasn't that great. I knew coming into the stay that the rooms were small, but they are in fact really small so need to be smart with how you organize your luggage.

It's a neat facility and the staff is friendly.

Front desk staff were polite and courteous, were able to accommodate a 30 minute late check out. Free croissants in the AM. Right next to Mulberry St.

I wanted to really love this hotel as it is in a great midtown location near Herald Sq. The surrounding areas are lively and safe, with lots of subway access and restaurants/coffe nearby. The hotel offers a wonderfully charming and boutique experience compared to the typical hotel. The building has old world charm. However, it is apparent that this charm comes at a cost as the infrastructure issn't up to par. One night I was awoken by honking cars at street level. The sounds came through crystal clear as if I had a window open, but upon checking the windows were clearly closed. Street level noise came through loud and clear. When opening my closet, the door knob fell right off. When using the shower, a loud vibration noise would come randomly from the wall mid shower. Not everytime, just randomly at certain points during a shower. When this noise happened, I would adjust the shower pressure and the noise would go away. A few light bulbs in my room were burnt out or dimmer. Otherwise, the staff were friendly and the overall hotel was clean. Wifi was blazing fast and stable. There is a cafe on ground floor that offers guest one free drink each day (I did not partake). There are two small elevators that can be slow when it is busy.