Urbanización Hacienda las Chapas Holidays

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

Great hotel ! We will be back

Not as I had expected regarding the apartment itself, not my type, small & poor rooms & uncomfortable beds

My overall stay was ok, average at best. There were 2 or 3 people working the front desk who thought it’d be funny to target me and abuse me on my first 3 days of staying there until I blew up on them then it stopped then things were ok. What did they do you might wonder? They kept resetting the key to my room whereby I had to go up and down the hotel multiple times per day everyday the first few days to have them set it straight again because it would magically “not work” and I was being told their system is old and needed an upgrade and it was a hotel wide issue. After doing some talking to other staff members and guests I found out that I was the only one having the issue and realized I was being targeted and that’s when I snapped and lost it at the front desk staff. After that my card magically kept working fine and had no issues. They didn’t offer me anything for the troubles they caused me nor did they acknowledge any wrong doing. If other staff members weren’t nice and polite then I wouldn’t even want to give them one star at all. The property is supposed to be a 4 star hotel, maybe when it was brand new but it is definitely dated and I would rate it a 2 star hotel at best. Cheers!

Heated pool needed for February....Needs Pool Table and Table Tennis if they want to compete with other companies