Veterans Park

I didn't like the intial parking situation, once I figured that out, the the rest of the stay was without question one of the most pleasant experiences.

This hotel has a lot of potential to be excellent. I think it is in the process of improvement so I will give them a break. Very clean, very beautiful pool area, great location if you have a car. Very close to Universal Studios and provides shuttle to park. Staff is very responsive to requests and is very accommodating. We visited a little before peak time for this hotel, so there was no restaurant on site, but a cafe that has really good light breakfast options. Our room lacked a full length mirror, hooks in the bathroom for towels and bathrobes. The bed was very comfortable. The master bedroom and the second bedroom’s bathrooms should be swapped out. The second bathroom was bigger with 2 sinks. The Master had one sink and was small and disappointing. Look in the drawers because a lot of the kitchen accessories feel hidden like the dish drainer, dishwasher detergent, etc. There is no daily cleaning. I requested dirty towel pick up and trash removal, and it didn’t happen. I did get the fresh towels I requested. I found the lighting to be harsh. Day light bright everywhere in this particular room. No soft light even with the dimmer. Few tweaks and this hotel could be awesome!

Removing the pool was a negative development. The images of the pool remain in advertisements, and without reading the fine print, it’s easy to overlook this unfortunate change.