2/10 Terrible
Lynne
21 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of amenities and service that I expect from Marriott properties.
No bag check? And a completely full “locker room.” I stayed here overnight bc I landed last night and my mom was flying in this morning. Her flight was delayed several hours so I have been trapped for over 2 hours in the lobby since check out at noon because I have no where to store my bags. I have NEVER stayed at a hotel where there is not bag check offered and I find this completely unacceptable, especially being at the airport.
Zero public areas for water or tea and no water in room, I had to ask them to fill up my water bottle behind the bar.
Nonchalant attitude of staff that this is just the way it is here in Vienna…I have stayed at a lot of hotels in Vienna because I have family here and have never experienced this lack of service or amenities (I wouldn’t even call bag check an amenity but not sure what else to classify it as) before.
Lynne
Stayed 1 night in Dec 2024