This is probably the worst hotel we've been to! The owner of this hotel needs a customer service training!
We arrived at this hotel earlier than the check in time, as you can imagine 8-hour drive from Manila to Vigan is very tiring and would love to have a hot shower and few hours of rest before roaming around the city.
We booked 2 rooms in this hotel, and we requested the hotel staff for an early checkin even just in one of the rooms so that we can have a shower at least, the staff was apologetic and said that we have to pay 500php for early checkin. I asked the staff if the rooms are ready, which she said they are.
So I asked if we can speak to the Manager, since we booked 2 rooms, they can at least allow us to check in early in one of the rooms.
So we spoke to the Manager (the owner that lives just next door), she blatantly say that ALL HOTELS have the same policy for early check in! I was disgusted on how she responded to our request! My husband and I have been travelling a lot, and never did we hear someone telling us that crap. We have been to a 5-star hotel and never did we pay any single cent for an early check-in!
The Breakfast was terrible! It was cold and the longanisa looks like a dog poo! Not to mention the coffee! They give us instant coffee, yes the Kopiko in a packet! Don't get me wrong but we are not expecting a 5-star treatment for 2-3 star hotel. We can forgive the Kopiko, but we cannot forgive the POOR customer service, esp management in this hotel!