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Hotel Spaander, BW Signature Collection

4.0 star property
Visitors find tranquility in Volendam's historic fishing village, where they can enjoy sauna treatments, browse local art, and relax by the water's edge.

Choose dates to view prices

Hotel Spaander in Volendam welcomes guests with its indoor pool and comprehensive wellness area that includes both sauna and steam room. Travelers appreciate the picturesque terrace overlooking the water and the on-site art gallery showcasing local creative works.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is €106
includes taxes & fees
26 Mar - 27 Mar

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking, Bathtub

Superior Room, 2 Single Beds, Non Smoking, Bathtub

Superior Room, 2 Single Beds, Non Smoking, Bathtub

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
Bidet
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Bathtub, Lake View

Superior Room, 2 Single Beds, Bathtub, Lake View

Superior Room, 2 Single Beds, Bathtub, Lake View

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
Bidet
  • Lake view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 3 Single Beds, Non Smoking

Standard Room, 3 Single Beds, Non Smoking

Standard Room, 3 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Cable channels
  • 22 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Room, 2 Single Beds, Non Smoking, Lake View

Comfort Room, 2 Single Beds, Non Smoking, Lake View

Comfort Room, 2 Single Beds, Non Smoking, Lake View

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
Rainfall showerhead
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Single Beds, Non Smoking (with Sofabed)

Suite, 2 Single Beds, Non Smoking (with Sofabed)

Suite, 2 Single Beds, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - queen
Separate bedroom
Hairdryer
Private bathroom
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Comfort Room, Multiple Beds, Non Smoking

Comfort Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Comfort Room, 2 Single Beds, Non Smoking (with Sofabed)

Comfort Room, 2 Single Beds, Non Smoking (with Sofabed)

Comfort Room, 2 Single Beds, Non Smoking (with Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 2 Single Beds
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About the area

Located in Volendam, Hotel Spaander, BW Signature Collection is in the city centre and on the waterfront. Volendams Museum and Edams Museum are cultural highlights, while De Visafslag is a notable landmark. Cheese Factory Volendam and Uniek Volendam are two other places to visit that come recommended. Discover the area's water adventures with waterskiing and sailing nearby, or enjoy the great outdoors with horse riding and hiking/biking trails. Visit our Volendam travel guide
Map
Haven 15-19, Volendam, North Holland, 1131 EP

What's nearby

  • Volendam Harbour showing a coastal town, a bay or harbor and boating
    Volendam Harbour
    3 min walk - 0.3 km
  • Cheese Factory Volendam
    2 min walk - 0.2 km
  • De Visafslag
    3 min walk - 0.3 km
  • Volendams Museum
    6 min walk - 0.5 km
  • Uniek Volendam
    9 min walk - 0.8 km

Getting around

  • Purmerend Overwhere Station
    14 min drive
  • Schiphol Airport (AMS)
    53 min drive

Restaurants

  • Havenrestaurant De Lunch
    2 min walk
  • Eetcafé 't Havengat
    1 min walk
  • Café-Restaurant De Vrijheid
    2 min walk
  • Fish & Chips Volendam
    1 min walk
  • Cafe De Boer
    1 min walk

About this property

Hotel Spaander, BW Signature Collection

Upscale hotel near Volendam Harbour
Located close to Cheese Factory Volendam and De Visafslag, Hotel Spaander, BW Signature Collection provides a terrace, an art gallery on-site and a shopping centre on-site. Indulge in some rest and relaxation at Raspberry Health Club, the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and an outdoor entertainment area.
You'll also find perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-in
  • A reception hall, coworking spaces and concierge services
  • Multilingual staff, a banquet hall and a 24-hour front desk
  • Guest reviews say great things about the first-rate property condition
Room features
All 92 rooms feature comforts such as air conditioning, as well as amenities such as free WiFi.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with free toiletries and hairdryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 mile
  • Uncovered parking on site (EUR 17.50 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 24.50 for adults and EUR 12.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Bicycle tours
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Built in 1881
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.60 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 12.50 for children
  • Uncovered self-parking fee: EUR 17.50 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Hotel Spaander
Hotel Spaander Volendam
Spaander
Spaander Volendam
Best Western Spaander
Best Western Volendam
Volendam Best Western
art hotel Spaander Volendam
art hotel Spaander
art Spaander Volendam
art Spaander
art hotel Spaander
Hotel Spaander, BW Signature Collection Hotel
Hotel Spaander, BW Signature Collection Volendam
Hotel Spaander, BW Signature Collection Hotel Volendam

Frequently asked questions

Does Hotel Spaander, BW Signature Collection have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Spaander, BW Signature Collection?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Spaander, BW Signature Collection on 26 Mar 2026 start from €106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Spaander, BW Signature Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Spaander, BW Signature Collection?

Self-parking is available for EUR 17.50 per night. Limited spots are available. There is free parking nearby.

What time is check-in at Hotel Spaander, BW Signature Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Spaander, BW Signature Collection?

Checkout is at 11:00 AM.

Where is Hotel Spaander, BW Signature Collection located?

Located in the heart of Volendam, this spa hotel is steps away from Cheese Factory Volendam and Volendam Harbour. De Visafslag and Volendams Museum are also within 10 minutes.

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Reviews

Hotel Spaander, BW Signature Collection Reviews

8.2

Very good

8.4

Cleanliness

7.8

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 105 out of 226 reviews
Rating 8 - Good. 62 out of 226 reviews
Rating 6 - Okay. 39 out of 226 reviews
Rating 4 - Poor. 11 out of 226 reviews
Rating 2 - Terrible. 9 out of 226 reviews

Reviews

10/10 Excellent

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Pool and spa were nice bonus.
Stayed 1 night in Oct 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Historic hotel. Nice restaurant and bar. Good parking. Nice staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Volendam, you cannot do better than Art Hotel Spaander. The rich surroundings, absolute comfort and extra extraordinary SPA made this a trip with remembering. The restaurant with the sea view is a beautiful place to spend the afternoon. The hotel itself is quiet, warm and welcoming. Highly recommended.
Stayed 2 nights in Nov 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms. Confortable beds. Nice pool and sauna. The city is lovely.
Stayed 2 nights in Jun 2025

8/10 Good

ursula

Liked: Amenities
Great location and nice gym and pool. Difficult to get to pool
Stayed 1 night in Jul 2025

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel and great service
Stayed 2 nights in Jul 2024

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Hotel Spaander! The pool is great. Breakfast was a delight. The staff was very friendly and helpful. We enjoyed a bike ride (rental) to Marken as well. Volendam is a beautiful place.
Stayed 3 nights in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is so beautiful and has so much rich history, the staffs are wonderful and kind.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right near all restaurants and shops.
Stayed 3 nights in Jun 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in 6 hotels this trip and Hotel Spaander was by far my favorite hotel. It was comfortable and cozy and well located with regard to things to do and see in the area.
Stayed 4 nights in Jun 2024

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a unique location. The streets are guarded by timed entry, which made it confusing to get to the parking. The hotel staff was helpful with this experience. The breakfast was quite costly for typical offerings, but the setting was very elegant. The bed was comfortable and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At first I was a little worried as building had scaffold outside, But once inside it was a lovely hotel. Staff very friendly. Check in completed quickly. Room was clean and comfortable and no noise from anywhere. 2 minute walk from sea front. Recommended
Stayed 1 night in Feb 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Volendam. Close to all the shops and restaurants. It’s a lot quieter than Amsterdam, more relaxed atmosphere. The only thing we wished we knew ahead of time was about parking, during the day there are barricades that restrict you from getting in/out every half hour.
Stayed 2 nights in Jun 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible hotel staff we really loved the friendliness of the front desk especiallyTiZiana. The breakfast was expensive but it was good. Is the highest breakfast we've paid in our entire trip. Highly recommend the hotel. Very peaceful.
Stayed 4 nights in Jun 2024

10/10 Excellent

Intemo BV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super amazing hotel on great location, old historical features. We had the family room with 4 people, kingsize bed for 2 and 2 single beds for the kids. Room 17.
Stayed 1 night in Aug 2024

6/10 Okay

SUE

Liked: Cleanliness, staff & service, room comfort

Great location

Reception service excellent, bar staff excellent except one who was bordering on rude. Beds comfortable. Bedside light only worked when main light on, not good for reading. Great location.
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic property in a near perfect location (when its sunny!). Rooms and bathrooms are quite small and tend to get very humid even after a short shower. Property is also very difficult to get to if you are driving from the south and using google maps. Best to ask the hotel or drive to the north side of the city and drive in on the ocean side road.
Stayed 1 night in Jan 2025

6/10 Okay

Rohan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had a 1 night stay at this hotel. The Hotel is historic and it has a vintage feel. However, we stayed on first floor and our room didn't had any vintage feel. Also, there was no Almira, locker and tea/Coffee/hot kettle in the room which was a turn off for me. Bed was comfortable and the staff was polite.
Stayed 1 night in Apr 2024

8/10 Good

Aylin

Liked: Cleanliness, staff & service
The indoor pool was outdated and dirty. Wouldn’t recommend the pool but the property was generally clean and neat.
Stayed 3 nights in Aug 2024

10/10 Excellent

Loreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was fantastic! The location was amazing, and the staff was friendly. I opted out of the breakfast, which was a mistake. I ended up adding it on later. I thought that I would be able to grab something at a local café, but nothing opened until around 10am. This could’ve been because of the time of year I went. I was glad to add the breakfast on as they start serving early and I’m an early riser. I enjoyed being able to walk and explore the area on foot. They had cute demonstrations and a really cool museum. Overall it was a great way to experience Volendam and I will be staying again!
Stayed 3 nights in Apr 2024

4/10 Poor

Karim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

Difficult access to the parking and also to the hotel since once have to go through a kind of pedestrian walk way (ticket could be 300€, we have been told 3 times on the way to finally do not make it) Renovations on the roads around and in the hotel as well ! Nice main room with lake view but not access only for breakfast ! No kettle, no safe but 2 bottles of water, thanks ! Bedroom window giving on a wall from the other building 2m far ; I have been explained this is a cheaper room but not cheap in my opinion, definitely not worth the price
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

An old hotel that could be great but isn't

We were in a 'Comfort room'. The window looked into a wall about two metres away. It was a rather small room but it was comfortable. The bed was good. The shower had lots of hot water and good pressure. They forgot to put a kettle, tea/coffee in the room (it was shown in the advertising photo). The room had no closet but a reasonable number of handy hooks for hanging coats and clothes. Also, restaurant and pool not available. A large portion of the lakeside public area was closed due to the renovations. The check in was terrible. So painfully slow. For everyone. The computer program seemed to be slow and difficult.
Stayed 1 night in Apr 2024

6/10 Okay

Graham

Liked: Cleanliness, room comfort

Short weekbreak

The hotel is being renovated at the moment so difficult to give a honest review. Our room (standard room) was clean and comfy, small side window with view of the sea, but a A/C generator next to the window so couldn´t keep window open as the generator was quite loud. We werent told that the bar closed at 6pm in the evening so disappointed that we couldn´t have a drink in the evening when returning to the hotel. The price for parking €15,-- a day is quite steep especially at the car park in a building site. Managed to find free parking spot about 5 min walk away.. The staff curtious but not over helpful with information ( about bar or facalities).Restuarant was in the middle of the build- renovations, didnt look to welcoming so decided to eat elsewhere as many places close by. Hote OK for short weekend break, when out visiting the area, but not for a holiday were the hotel should be many attraction.
Stayed 3 nights in May 2024

6/10 Okay

Sivasubramaniasingham

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Service Provided

I recently had a disappointing experience during my stay at the hotel. I booked four rooms for a total of eight people through hotel.com and had paid for all the accommodations and taxes in advance. However, upon arrival at the hotel, the service was exceptionally slow. I had to wait in line for about 20 minutes just to speak with the receptionist. To my surprise, I was informed that the hotel had only received payment for three of the four rooms. I was asked to pay for the fourth room and the taxes for all rooms. This situation was quite embarrassing, especially as I was with my family and friends on holiday. We ended up having to pay again for one room and the taxes for all rooms. I immediately contacted hotel.com to try to resolve the issue with the hotel. Unfortunately, the hotel.com staff were not successful due to the lack of cooperation from the receptionist. The whole process took about two hours, which is something I have never experienced anywhere else. While the hotel is undergoing refurbishment, it's not fair to comment on its cleanliness overall. However, my bedroom was clean and tidy. The pool and sauna facilities were good, but they are only open from 9 am to 9 pm. Additionally, a hotel staff member needs to physically open the door for guests to enter, which is quite inconvenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maarten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean rooms and friendly staff.
Stayed 1 night in Oct 2025