Summary: Beautiful property that is poorly managed. 5-star place to stay. 1-star property manager.
The property is excellent. Very well-done remodel of an older home with the addition of beautiful (and large) master bedroom area. Was fortunate to meet the previous owner of the property and the heard interesting tale about the remodel. Great point about the property was the car port (that matches the style of the house). It was much needed when we experienced tennis ball size hail and prevented damage to our truck.
My concern was the management of the property. It is apparent the property manager is not looking after the property. We had to clean the house when we arrived. Dirt on floors, substantial amount of hair on the bed sheets, hair in the shower, and bugs throughout the house (yes, I know, it is the country but there is a limit). Bottom line, there was no housekeeping, in my mind, before we arrived. Additionally, there were maintenance issues: loose bedroom doorknob, no hot water for kitchen sink, main area thermostat issues, and HVAC needs maintenance.
Communication was lacking. Property management reliant on a web-based system. No direct text or emergency phone number provided. During a storm when we need info, they would not respond because they had no power. They need a direct phone number for emergencies such as power outages.
Housekeeping fee is out of range for what they expect the renter to do (clean) before departing the property.