Wendy 2024 Holidays

Clean and modern hotel, staff were courteous. Very convenient location - close to Tube stations and bus routes, cafes and restaurants. I couldn't turn off the air conditioning at night in my room- the button seemed to be stuck, so it was a bit noisy and took me a while to fall asleep. I did appreciate being able to open the window in the room, though - nice change, as many hotels fix their windows shut. Breakfast was good. All in all, it was an enjoyable stay.

Absolutely loved the room, which was spacious and well-appointed. However, the sense of hospitality across all touch points was very inconsistent. The check-in process was slow, and it was quite difficult to get any smiles or warmth from the staff, which took away from the overall experience. On the positive side, the location was excellent, making it convenient to explore the area. With some improvements in customer service, this place could be fantastic.

Spacious room and bathroom. Very clean, stuff were very friendly and I felt welcomed.

Hotel was nice and clean! Staff came every day to make our bed and was okay with waiting until we were gone which was sometimes pretty late in the day. Transportation is easy, train is nearby at Victoria station and taxis are available right up the road. No parking though, and street parking is difficult to find. Area is very walkable to stores and restaurants. extremely safe at night, we went out looking for a store at 3am and literally no unsavory characters at all.

The location on the Thames was perfect.It was close to many great restaurants ,even a pizza truck. It was within walking distance of the Globe theatre and Westminster Abbey. The area was safe to walk day and evening.