Westmoreland Holidays

Everything was immaculate! Will be back

Great staff and food

Our nanny Deborah was amazing, she kids loved her. The owner is such a kind, down to earth person. The staff were incredible, they made us feel welcome and were so sweet with our kids. The food was delicious. It's a perfect destination if you are travelling with young children and although the property is quite outdated (but very clean), we would love to come back.

Everything was perfect.

When I first booked this property, I was looking forward to staying on the luxury side. I stayed on the Grand Bahia side 10 years ago and really enjoyed my stay. However, the luxury side did not live up to the luxury that was advertised. To begin, we were never gifted our complimentary champagne for celebrating our anniversary. The cable went out and when I attempted to call the front desk, there was no response. We also saw a roach in our room, which was highly disappointing because we are used to top tier cleanliness at a resort. Additionally, we felt like there should be more amenities in the room — common items like tissue and hand soap. Last, but not least, when we went to get our first meal at the buffet by the pool, some of the staff members weren’t very helpful with making sure that the food was edible and enjoyable for all dietary restrictions. Despite these inconveniences, the bed was extremely comfortable and almost all hotel staff were friendly and helpful throughout our stay. We also enjoyed the fire show and the activities that were available. If you want to avoid children, the luxury side is a good consideration, but it shouldn’t be your only reason. You might enjoy your stay more on the Grand Bahia side.