2/10 Terrible
Sasia
Travelled with partner
15 Nov 2024
We booked here for our anniversary through "the travel website thats starts with Ex". We arranged for a sitter and someone to take care of our dogs for the first time in years (literally). The hotel called us the morning we were checking in to say they had given our room to someone who wanted to extend their stay AND the only way to get our refund was for ME to call Expedia.
After an hour on hold with the travel company we got our money back but this experience was the worst Ive ever had with a hotel (except the time our local Wyndham promised a shuttle for our wedding guests then didnt provide it - so I guess maybe this was a fitting anniversary surprise lol).
Never again will I extend my trust (or money!) to this hotel brand. But if you take a chance, save yourself the headache and book direct.
Sasia
Stayed 1 night in Nov 2024