York Theatre Royal

Absolutely stunning apartment. The management company were spot on when guiding us to the access to the buildings/apartment. Little shop around the corner for essentials and a short walk from the main shopping area. No car park on site however we found ones a five minute walk away which were convenient and safe. Can’t wait to stay in here again.

Whilst largely positive, there are some changes needed before I'd stay again. (I stayed 1 night midweek). Positives: lovely staff, spacious apartment, nicely decorated, comfortable, good provisions (eg shower gel, coffee machine). Negatives: Taking card payment (not reserve) for a large deposit is only ok if tell people as soon as the decision has been made to refund it. I have still not heard back. Boiling hot on check in (thermostat set to 30) and windows have a safety feature stopping them from being opened much which meant I felt like I was in an oven until it started to cool down, I got quite a bad headache from this. Had to have windows open overnight due to the heat, noisy side street where a few homeless people choose to sleep. Reception being open for 3 hours a day only isn't ideal, particularly on check in day when you may have questions that don't qualify for phoning the out of hours emergency number. Cigarette burns in sofa. The room I stayed in - bathroom smelt like drains, shower head worked for a few seconds then turn into a dribble. Grouting in need of a bleach. Cup in bathroom dirty. Toilet roll holder needs fixing in place (falls off easily). Entrance needs a coat hook so you can hang your things when you get in. Wifi signal very low in one of the bedrooms so unusable. No tv remote in one of the bedrooms.