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Helan Family & Garden

3.0 star property

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Photo gallery for Helan Family & Garden

Aerial view
Creator video
Massages
Suite
Suite | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 14 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 16 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 10 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed
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About the area

Map
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500

What's nearby

  • Nosal Ski Center - 4 min drive - 2.1 km
  • Zakopane Aqua Park - 5 min drive - 2.5 km
  • Krupowki Street - 5 min drive - 2.5 km
  • Gubalowka Market - 7 min drive - 3.9 km
  • Gubałówka - 19 min drive - 8.3 km

Getting around

  • Zakopane Station - 10 min drive
  • Kraków (KRK-John Paul II - Balice) - 94 min drive

Restaurants

  • ‪Karczma Burniawa - ‬19 min walk
  • ‪Kraina Smaku - ‬20 min walk
  • ‪Zajazd Furmański - ‬8 min walk
  • ‪Czikago - ‬6 min drive
  • ‪Przy Kominq - ‬4 min drive

About this property

Helan Family & Garden

Family-friendly hotel near Krupowki Street
You can look forward to a free breakfast buffet, a terrace and a coffee shop/cafe at Helan Family & Garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
You'll also enjoy the following perks during your stay:
  • A children's pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), supervised childcare (surcharge) and a 24-hour front desk
  • A banquet hall, luggage storage and a front desk safe
Room features
All guestrooms are individually furnished, and offer comforts such as free WiFi and sound-insulated walls.
Other amenities include:
  • Rollaway/extra beds and cots/infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with digital channels
  • Balconies, fridges and electric kettles

Languages

English, Polish, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2010
  • Edwardian architecture
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available.
Cots (infant beds) are available for PLN 20.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PLN 400 per vehicle (one way)
  • Crib (infant bed) fee: PLN 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

Does Helan Family & Garden have a pool?

Yes, this property has a children's pool.

Is Helan Family & Garden pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helan Family & Garden?

Self-parking is free at this property.

What time is check-in at Helan Family & Garden?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at Helan Family & Garden?

Checkout is at 11 AM.

Does Helan Family & Garden provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 400 per vehicle applies.

Where is Helan Family & Garden located?

This family-friendly Zakopane hotel is located in the mountains, within 1 mi (2 km) of Pardalowka Ski Lift and Koziniec Ski Lifts. Zakopane Aqua Park and Krupowki Street are also within 2 miles (3 km).

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Helan Family & Garden Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 105 reviews
Rating 8 - Good. 44 out of 105 reviews
Rating 6 - Okay. 8 out of 105 reviews
Rating 4 - Poor. 3 out of 105 reviews
Rating 2 - Terrible. 1 out of 105 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
All was great. Would be good if the sauna is open in the morning as well.
Stayed 1 night in Aug 2023

4/10 Poor

OFER

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad smell

The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Donghun

Stayed 1 night in Feb 2025

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Imre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mindenkinek ajánlom! Nagyon szép tiszta, rendkívüli a reggeli, minden hibátlan! Nem nagy a wellneszrész de tökéletes!
Stayed 4 nights in Dec 2024

8/10 Good

Luis

Stayed 1 night in Dec 2024

8/10 Good

Joonatan

Stayed 4 nights in Aug 2024

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, good wellness, super breakfast.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel - ok, droga do hotelu - nie

Hotel zlokalizowany poza centrum, ale niedaleko znajduje się przystanek autobusowy, w okolicy są tez sklepy. Pokoje w porządku, ręczniki wymieniane na prośbę, brak dokładania przyborów kosmetycznych oraz wody podczas pobytu. Śniadania smaczne, różnorodny wybór. W hotelu znajduje się przestrzeń dla dzieci. Parking - przestrzenny, ale dojazd do hotelu tylko dla osób o mocnych nerwach lub mocnym zawieszeniu - dziura na dziurze, nie ma właściwie porządnej drogi.
Stayed 3 nights in Sep 2019

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reggeli bőséges, tiszta szoba, wifi nem működik, az ágy keskeny, nagyon puha matraccal.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
très bon accueil ; chambre un peu petite ; j'aimerais que l'on change les serviettes de bain plus souvent ; beau cadre pour les repas ; très bon petit déjeuner ; le manager est très aimable
Stayed 4 nights in Jun 2019

8/10 Good

Gerhard

Liked: Cleanliness, property conditions & facilities

Mittelmäßig

Sauberes Hotel am Rande von Zakopane in ruhiger Umgebung mit großem weitläufigen Wiesengrundstück. Zufahrts-Stichstrasse in katastrophalem Zustand (schmaler Feldweg mit großen Schlaglöchern! Sehr kleines Zimmer, allerdings mit Balkon. P direkt vor dem Hotel. Frühstück überschaubar, Restaurant war für uns nicht in Betrieb, da Busgesellschaft, jedoch genügend Alternativen in der weiteren Umgebung.
Stayed 1 night in Jun 2019

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idealny hotel istnieje.

Hotel z pięknym widokiem na góry. Wystrój pokoju wspaniały skromny ale bardzo urokliwy, poprostu idealne miejsce nie tylko dla osób podróżujących we dwoje, ale również dla pobytu biznesowego ze wzgledu na spokój i cisze w okolicy. Rodziny z dziećmi również znajdą tu wytchnienie hotel posiada wspaniała sale zabaw dla dzieci i wielki ogród do szaleństwa dla najmłodszych. Z sali restauracyjnej rozpozciera się piekny widok na otaczajace Nas do okoła góry, śniadania przepyszne i urozmaicane menu. Doskonale zlokalizowane 35 minut na piechote do centrum drogą glówna lub jakies 15-20 przez trase widokowa pobliskimi pagórkami. Dosłownie 3 min od hotelu znajduje się sklep czynny do 23 a tuż obok przystanek z którego dojedziemy do centrum za 3 zl w okolo 7-10 minut. Bardzo bardzo polecam. Napewno nie raz tu wrócimy. Podziękowanie dla całego personelu i właścicieli za dbanie o gości i umilanie pobytu ;) pozdrawiam Jakub .
Stayed 3 nights in Mar 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Wszystko prawie ok, ale w restauracji klejąca podłoga i brudne naczynia ( najbardziej kubki do kawy/herbaty)- niedomyte. Udostępniono Nam pokój nieposprzątany po poprzednich gościach. Słaby przepływ informacji pomiędzy personelem. Wierzę, że to jedyny taki incydent.
Stayed 1 night in Jan 2019

10/10 Excellent

Agata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Éva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Családbarát

Szuper szállás, már harmadjára szállunk meg itt. Külön tetszett a gyerekek részére kialakított játszószoba, a 2,5 éves kisfiam imádta.
Stayed 3 nights in Jan 2019

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Udany urlopik.

Bardzo udany pobyt. Cicha okolica i w miare wszedzie blisko.
Stayed 6 nights in Jan 2019

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
Stayed 6 nights in Dec 2018

10/10 Excellent

Mark, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick winter trip

Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Beautiful house. Really worth to go! Breakfast is tasty. People helpful and kind. Only pitty thing is that you don't get a new water bottle in the room with the room service.
Stayed 2 nights in Dec 2018