Zaouiet Ben Sassi Hotels

"The room itself was nice and had a pleasant pool view, and the amenities were acceptable. However, the overall experience was disappointing mainly due to the staff. Most of the staff were extremely rude, unfriendly, and had very limited English, which made communication difficult. The food was also very poor — both the breakfast and the restaurants were well below expectations. Unfortunately, the service and dining experience significantly impacted what could have otherwise been a decent stay, specially for what it’s supposed to be a 4-star hotel."

"Amazing setting and grounds. Spacious, high-end accommodations. Luxurious from start to finish. Top-notch dining. Solicitous service."

"Beautiful property and room! The WiFi was very spotty at some points but everything else was a 10/10 for location, room, service, etc"

"Amazing clean Rooms & Bathrooms we really enjoyed our stay walking distances to City Centre "

"Gym advertised on-site has no weights - even though it is identified with a "weights" symbol on the door. The gym consists of 4 machines: two stationary bikes, a stair stepper, a treadmill, and resistance bands, and a heavy bag on the floor. Front desk Staff and manager waere patronizing when I was visibly agitated about attempting to resolve a problem on my own (which would have taken 30 seconds). Serious privacy breach occurred - staff entered room while I was napping and did not provide prior warning - sent a formal complaint to ACCOR which has not yet been addressed. Breakfast is pretty good, though offerings may vary and may not have a full selection early in the morning. Probably not worth pre-paying, pay in DHM on the spot instead. "

"The bathroom was dirty and seemed not clean "

"It was cold outside "

"The staff were friendly and always ready to serve. The location was good, the hotel provides a complimentary shuttle to market, however I found the drop off and pickup location not to be ideal. The hotel also offers a free pickup from the airport but doesn’t provide a free drop off to the airport, thought this is odd! Overall this hotel provided me with a good experience! "

"Excellent RIad and well situated within a close distance to the souls but far away to not hear any noise. Staff very helpful and friendly. Highly recommend the hammam and massage. Would love to return "