Zermatt City Centre Holidays

Demasiado lejos de todo y el aire acondicionado funciona a medias y no hay room service, asi que si no comiste en la noche antes de llegar al hotel te quedas sin comer, no hay nada cerca

Staff were extremely kind and helpful. They go above and beyond to ensure you have what you need. Room was spotless and amazing. Would highly recommend staying here.

It's a very economical place to stay. If you're staying for a conference at Palexpo, it's super convenient; train pickup is around the corner.

Location of the hotel is excellent being close to the lake, shopping & restaurants. The staff were friendly & helpful, especially in the breakfast room where there was a good selection of food on offer for this type of hotel. We were staying in 2 different types of rooms, double business & delux twin & this is where there were discrepancies. In the business class room there was air conditioning but no coffee making machine or fridge, in the deluxe room there was a fridge & coffee machine but no air conditioning. We had paid extra to upgrade to deluxe twin & on an extremely hot weekend we were given a fan which was totally inadequate. Whilst I understand different pricing for different types & sizes of rooms I do think a coffee machine & definitely air conditioning should be standard to all. It is such a shame as the rooms are beautifully decorated. I would definitely use this hotel again if the air conditioning is sorted out or I could be guaranteed a room where it was working but probably not during the summer months.

The staff are bery hospitable and welcoming.