Zwalm Holidays

Great location and wonderfully hospitable staff that were very obliging. Particularly enjoyed the buffet breakfast which was exceptional. Sadly a few things didn't meet expectations: very poor wifi signal that regularly dropped out across multiple devices in multiple places in the hotel. The gym equipment was very limited and what was available was broken. Our rooms air conditioner was broken which meant we needed to move rooms. The staff were very good about this.

Staff, restaurant, location, decor

I would recommend this hotel for the price but there are some flaws. It is very dated and does not look fresh. The rooms are better than the lobby. My check in was not the smoothest but not why I would give this hotel bad marks. My disappointment lies completely with the bad service, information and horrible attitude I got from the concierge. I don't know his name but he was completely incompetent, did not know the city at all and even gave me wrong information. He did not even kn ow the museums would be closed on a national holiday. That combined with his poor attitude every time I went to him for directions around town. Breakfast was very nice but if you don't go early you will have to wait for a table. The lounge was small, not alot of atmosphere. The food was good but expensive. Location is in the shopping area. About a 30 minute walk to the main historical area. I am sure the hotel had more glamour in its day but now seems warn and commercial.