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Ritz Acapulco Hotel All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

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Photo gallery for Ritz Acapulco Hotel All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Front of property – evening/night
Studio Suite, 1 King Bed, Partial Sea View
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view
Property entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • All-inclusive
  • Gym
  • Housekeeping
The current price is €187
includes taxes & fees
27 Apr - 28 Apr

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Shower/bath combination
Private bathroom
Cable channels
Desk
  • Partial sea view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Shower/bath combination
Private bathroom
Cable channels
Desk
  • Partial sea view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Shower/bath combination
Private bathroom
Cable channels
Desk
  • Partial sea view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Shower/bath combination
Private bathroom
Cable channels
Desk
  • Partial sea view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout curtains

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout curtains

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Bay View

In-room safe, desk, laptop workspace, blackout curtains

Room Standard With Bay View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With View

In-room safe, desk, laptop workspace, blackout curtains

Room Standard With View

  • Sleeps 3
  • 1 King Bed

View all photos for Suite

In-room safe, desk, laptop workspace, blackout curtains

Suite

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite

In-room safe, desk, laptop workspace, blackout curtains

Suite

  • Sleeps 4
  • 1 Single Sofa Bed and 2 Double Beds
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About the area

Map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670

What's nearby

  • Galerías Acapulco - 1 min walk - 0.1 km
  • Parque Papagayo - 2 min walk - 0.2 km
  • Condesa Beach - 6 min walk - 0.6 km
  • Papagayo Beach - 7 min walk - 0.6 km
  • Diana the Huntress - 14 min walk - 1.3 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurant Hotel Ritz - ‬1 min walk

About this property

Ritz Acapulco Hotel All Inclusive

Luxury all-inclusive property near Galerías Acapulco
Located close to Parque Papagayo and Plaza Bahia, Ritz Acapulco Hotel All Inclusive provides a poolside bar, a hair salon and an arcade/games room. This property is a great place to bask in the sun with a beachfront location, beachfront dining and sunloungers. For some rest and relaxation, visit the sauna. The on-site restaurant, Villalinda, offers breakfast, lunch, dinner and al fresco dining. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with sunloungers and pool umbrellas
  • Self-parking (surcharge), a local area shuttle and babysitting (surcharge)
  • ATM/banking services, a TV in reception and a billiards/pool table
  • Beach towels, luggage storage and beach umbrellas
  • Guest reviews give top marks for the helpful staff
Room features
All 240 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch plasma TVs with cable channels
  • Childcare services, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 150 per night)

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Margaritas
  • Villalinda

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

MONETIZATION_ON

Important information

Optional extras

  • Self-parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Frequently asked questions

Does Ritz Acapulco Hotel All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Ritz Acapulco Hotel All Inclusive?

As of 10 Apr 2025, prices found for a 1-night stay for 2 adults at Ritz Acapulco Hotel All Inclusive on 27 Apr 2025 start from €187.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ritz Acapulco Hotel All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ritz Acapulco Hotel All Inclusive?

Self-parking is available for MXN 150 per night.

What time is check-in at Ritz Acapulco Hotel All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Ritz Acapulco Hotel All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Ritz Acapulco Hotel All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include football, aerobics classes and more.

Where is Ritz Acapulco Hotel All Inclusive located?

Nestled on the beach, this Costera Acapulco property is just steps away from Galerías Acapulco and Parque Papagayo. Condesa Beach and Plaza Bahia are also within 10 minutes.

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Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 126 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 70 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katia

Todo excelente
Stayed 3 nights in Mar 2025

10/10 Excellent

Rosario

I love the place and the crew. To my family and me everything was perfect
Stayed 4 nights in Mar 2025

10/10 Excellent

CARLOS

Excelente
Stayed 3 nights in Feb 2025

8/10 Good

Dan Paul

Top choice for prize-benefits, the buffete could be better and just one elevator work make it impossible to use in peak hours. Just in front of the beach, incredible view, great pool, the minibar worker attend quickly. What only I didnt like was the noise coming from the street bar, really loudly and they open till 2 or 3 am, besides that its a grat choice to stay in.
Stayed 3 nights in Feb 2025

10/10 Excellent

Miguel

Exelente todo
Stayed 3 nights in Jan 2025

4/10 Poor

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think they give that hotel too much publicity. The photos they show have nothing to do with it. Regarding the food, it's always the same. During the four days I was there, we had to go out to eat the whole time. Honestly, it's better to look elsewhere.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandy flor

Great family place
Stayed 6 nights in Oct 2024

8/10 Good

ROBERTO

Good place
Stayed 7 nights in Nov 2024

6/10 Okay

Roya

Food was the worst, for an all inclusive hotel quality of food was the worst ever!! Awful
Stayed 1 night in Feb 2025

8/10 Good

Luis

Noisy during nights
Stayed 3 nights in Jan 2025

10/10 Excellent

Geovanny Rosas

.
Stayed 2 nights in Dec 2024

10/10 Excellent

PATRICK

Just a great facility. Great food and beverage options. Would certainly go again.
Stayed 7 nights in Oct 2024

10/10 Excellent

Pablo

Excelent service food
Stayed 2 nights in Oct 2024

8/10 Good

Omar

Ok
Stayed 4 nights in Dec 2024

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator works, the rooms are dirty, the food is repetitive, and the service is very poor.
Stayed 2 nights in Nov 2024

4/10 Poor

Emmy

Liked: Property conditions & facilities
The facilities are ok, but i see two problems, one its the elevators don't work and we are in the 10th floor, we have been waiting for couples hours so far, and 2nd, the hotel Kristal that its next door, all their drainage water comes out straight to the beach and the ocean, its absolutely disgusting The Ritz needs a serious upgrade, it looks old and cheap decoration. The staff are fantastic, food its good and the beach clean and well kept.
Stayed 1 night in Nov 2024

10/10 Excellent

Luis

X
Stayed 3 nights in Sep 2024

4/10 Poor

Stacy

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel did not meet expectations. The rooms with 2 beds were fine but single bed rooms were terrible, everything old and damaged. Stuff on reception was almost never smiling and English level was poor. The beach was cool as well as activities on the beach. Food 6/10. We saw some seafood, but always huge line to hot table. No snack option and offer to get cocktails on the beach is very slow. Area is dangerous to be walking alone. Good part: the hotel had good access and options for people with disabilities. Nevertheless only 2 elevators operated with very small room. Shows in the night were interesting as well. Our family will not choose this hotel again unfortunately.
Stayed 2 nights in Jan 2025

6/10 Okay

Ana

Liked: Staff & service, property conditions & facilities
place is old and run down, tub was old and needs to be replaced. Food is a mixture of everything, good but can be better. Looked like they were just making what they had and nothing went together. Staff could be friendlier, Bar guys were happy and friendly!
Stayed 3 nights in Oct 2024

2/10 Terrible

Alfonsina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist where making me feel unwelcome And disrespected, talking down to me.
Stayed 6 nights in Oct 2024

2/10 Terrible

Maricela Cristerna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 7 nights in Nov 2024

2/10 Terrible

Maricela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 8 nights in Feb 2025

2/10 Terrible

Leah

Liked: Amenities
Disliked: Property conditions & facilities
Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.
Stayed 14 nights in Nov 2024

10/10 Excellent

Jess

Me encantó regresaría sin duda 🌸🙏
Stayed 3 nights in Dec 2024

10/10 Excellent

Fernando

Todo el personal muy atento y la comida de muy buen sabor. Instalaciones cómodas
Stayed 1 night in Apr 2025