Akumal Hotel Guide - Hotels with WiFi in Akumal, Quintana Roo

"Excellent service and clean rooms, wonderful stay."

"This was our fourth or fifth stay at this resort. Since our previous visit was over ten years ago, we expected some post-Covid decline in service and quality, as has been common across many mid-range resorts. We were pleasantly surprised that Bahia Principe in Riviera Maya has largely avoided this. The food remains plentiful and just as good as it was 15 years ago, and the staff is as friendly as ever. Beyond the human factor, the location is excellent, with easy access to nearby ruins in Tulum and worthwhile trips to Cobá and Chichén Itzá. Three people in particular made our stay even better. Nathaneal upgraded us to a lovely renovated room. Rosaura and Leidy stood out among an already strong buffet restaurant team for their attentiveness — from remembering our usual order to noticing when my wife missed dinner one evening and asking after her when I arrived alone (she was unwell). These gestures are small, but kind, and they add a welcome human touch to an otherwise fleeting guest–staff relationship."

"Room was great! Always clean and restocked with grab towels, beer, water! Staff at every bar was so friendly and helped out! Food was great. Never had a bad meal anywhere. Sometimes the main course portions are a little small but just order an appetizer or soup and you’re good. They cater to you when booking through Expedia compared to other companies. You get a different colour wristband and they know to look after you. I honestly wouldn’t book through another company knowing that. "

"First time visiting Tulum and staying at Sian Ka’an. Beautiful resorts and friendly staff. I will definitely be back again! "

"The entire staff works hard, but I'd especially like to highlight the work of the animators and the kids' club. You guys are AMAZING."

"Clean rooms, free upgrade, very nice pool areas"

"Our room, bathroom, and the entire resort were spotless. The staff and food were amazing, and we're already planning our next trip there. Worth every single penny!!"

"Nice property. The food was average, but better than other all-inclusive resorts I’ve tried. Great service and very friendly staff. The only issue was that they wasted half of our day trying to sell their travel packages. There was one lady on their sales team who was extremely rude and had a lot of attitude when we declined their “promotion package”. "

"Incredible staff, very helpful. I loved the privacy of my hut. It was quiet and picturesque. Short tuk tuk ride to beach. "