Entire home

Spacious villa with up to 8 bedrooms, perfect for a family reuniion!

Wake up to turquoise waters or unwind by the pool while enjoying easy access to snorkeling spots.

Photo gallery for Spacious villa with up to 8 bedrooms, perfect for a family reuniion!

Pool
Outdoor dining
Fridge, microwave, oven, stovetop
Property grounds
Smart TV, DVD player, books

Reviews

9.4 out of 10
Exceptional

Entire home

8 bedrooms9 bathroomsSleeps 20

Popular amenities

  • Parking available
  • Pool
  • Barbecue grill
  • Air conditioning
  • Kitchen
  • Outdoor space

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Spacious villa with up to 8 bedrooms, perfect for a family reuniion!

Akumal Direct is delighted to present Villa Turquesa located in a private setting tucked away at the northern shore of South Akumal beach. Filled with open and airy interior spaces, this beautiful villa has much to offer your family or large group. Professional cleaning is included 6 days per week

The property is located within the peaceful gated community of South Akumal, located just one and half mile south of Akumal’s restaurants, boutiques, dive shops and other services. South Akumal is well known for its crescent shaped white sand beach and sandy bottom bay that is excellent for both swimming and snorkeling.

The Villa Turquesa property is a duplex style home with the main house on the left side and 2 guests houses on right side, one above the other.

The 3,500 squ ft Main Villa is open and airy with uninterrupted views of the beach and Caribbean Sea. The open large open design of the main level highlights the expansive ocean views and is designed to allow an easy and seamless flow from the main living areas, through to the pool, patio and sundeck and then on to the sandy beach and gentle turquoise waters.

The Main Villa has two levels. The lower level includes the full kitchen equipped with modern appliances, dining and sitting areas with comfortable seating. From this level step out on the well furnished pool deck. Also on the lower level is large and private guest bedroom, furnished with two double/full beds. The guest bedroom has lovely views of the garden and private full bath.

Located on the upper level of the main villa are four additional bedrooms. The master bedroom is furnished with a king bed and includes a private bath, access to the upper terrace which enjoys beautiful views of the Caribbean. Two additional guest bedrooms with 2 double beds each are located on this upper level: one with ocean views and one with garden views. There is also a kid's room with a bunk bed with a single trundle bed and a single bed with rails.

The upper level guest house occupies approximately 3,000 square feet and has 3 bedrooms. This guest house can be accessed from a doorway on the upper level of the main villa, or via its own external stairway. The lower level guest house has 2 further bedrooms and its own entrance.

The English speaking owner, who is also the property manager, often occupies the lower guest house, making her easily accessible when ever you have a question or a request. She is friendly, and happy to help with anything that you need, while at the same time respecting your privacy during your stay.

Bedrooms (Main House)
Second guest bedroom (upstairs with jungle view) - 2 Doubles
Master bedroom (upstairs with ocean view and balcony) - 1 King
First guest bedroom (upstairs with ocean view and balcony) - 2 Doubles
Third guest bedroom (downstairs with garden view) - 2 Doubles
Children's room (upstairs) - 1 Set of Bunk Beds with single trundle and 1 single bed with rails

Bedrooms (The Guest Level)
First guest bedroom (upstairs with garden view) - 1 Double bed
Master bedroom (upstairs with ocean view) - 1 King
Second guest bedroom (upstairs with garden view) - 1 King converts to 2 Twins

Property manager

Akumal Direct Reservations

Languages

English, French, German, Italian, Spanish

Property amenities

Beach

  • On the beach

Pool/Spa

  • Private pool

Internet

  • Available in the villa: Free WiFi

Parking and transport

  • Parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • 8 bedrooms
  • Bedsheets provided

Bathroom

  • 8.5 bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Books
  • DVD player
  • Smart TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundromat nearby

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Housekeeping (limited availability)

Location highlights

  • Near a zoo
  • Near the bay
  • Near the ocean
  • On the waterfront

Things to do

  • Golf
  • Kayak
  • Water park
  • Birdwatching nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Swimming nearby
  • Wildlife walks nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Deadbolt lock

Similar properties

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation

Property is also known as

Villa Turquesa 8 BR 8.5 BA Villa South Akumal Sleeps 24
Villa Turquesa 8 BR 8.5 BA Villa Sleeps 24
Turquesa 8 BR 8.5 BA South Akumal Sleeps 24
Turquesa 8 BR 8.5 BA Sleeps 24
Villa Turquesa 8 BR 8.5 BA Villa in South Akumal Sleeps 24
5 to 8 BR Beachfront Home With Pool AC Wifi Kayaks South Akumal
1183-22985

About the area

Map
South Akumal, Quintana Roo

What's nearby

  • Riviera Maya Golf Club - 3 min drive
  • Akumal Beach - 3 min drive
  • Dolphinaris Tulum - 6 min drive
  • Yal-ku Lagoon - 8 min drive
  • Half Moon Bay - 8 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Restaurante Yucatan - ‬5 min drive
  • ‪Tequila Restaurant - ‬4 min drive
  • ‪Bar Akumal - ‬5 min drive
  • ‪Thali Restaurant - ‬5 min drive
  • ‪Don Pablo Restaurant - ‬4 min drive

Frequently asked questions

Is Spacious villa with up to 8 bedrooms, perfect for a family reuniion! pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Spacious villa with up to 8 bedrooms, perfect for a family reuniion!?

Check-in begins at 3:00 PM.

What time is check-out at Spacious villa with up to 8 bedrooms, perfect for a family reuniion!?

Checkout is at 11:00 AM.

Where is Spacious villa with up to 8 bedrooms, perfect for a family reuniion! located?

Nestled on the beach, this Akumal villa is within 2 mi (3 km) of Akumal Beach, Riviera Maya Golf Club and Aktun Chen. Akumal Ecological Center and Hekab Be Biblioteca are also within 2 miles (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Spacious villa with up to 8 bedrooms, perfect for a family reuniion! Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 39 out of 49 reviews
Rating 8 - Good. 6 out of 49 reviews
Rating 6 - Okay. 0 out of 49 reviews
Rating 4 - Poor. 3 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

9.8/10

Cleanliness

Reviews

10/10 Excellent

Dusanka D.

Amazing stay for a family of 16
We enjoyed our stay in this beautiful house. The kitchen, table, and living room were spacious and accommodating. The morning sun and the beautiful sunrises were refreshing, including the splash in the pool. The cleaning crew was amazing, always smiling and flexible. We were so lucky to see three turtles laying eggs - unforgettable for sure! We hired a chef one night and were very, very happy with the food they prepared for us. All 16 of us had a great time. We will definitely come back.
Stayed 9 nights in May 2024

10/10 Excellent

tammy p.

FTA 2024
Our group has been traveling together for 10 years and we love Akumal. Villa Turquesa is a great place to stay to get away from cold and snow. While you’re there, get a massage on the patio. They were great and Claudia can make the recommendation.
Stayed 7 nights in Jan 2024

10/10 Excellent

Cassandra T.

AMAZING!!!
I cannot begin to explain how amazing our stay here was. Communication was top notch and the hosts were incredible. This home is perfect for families a had everything we could have possibly needed. Life jackets, water shoes, high chair, crib, playpen, toys! We will be back!
Stayed 6 nights in Jan 2024

10/10 Excellent

Raymond G.

Great for multi-age families
Perfect for a family reunion with 7 adults, 2 teens and 4 kids ages 5-10. Private pool and beach at front door kept the kids entertained and busy. Lots of restaurant and shopping options close by. Also, many activities and Mayan archeological sites within a short drive.
Stayed 6 nights in Jul 2023

10/10 Excellent

Tanya s.

Fabulous Experience
Great location, wonderful team to communicate with, would highly recommend to anyone looking for a place to stay in Akumal
Stayed 12 nights in Nov 2022

10/10 Excellent

Jamie E.

Beautiful
Loved the staff on site, and security was great as well!
Stayed 7 nights in May 2022
This review comes from a trusted partner site and has not been verified.

8/10 Good

Timothy R.

Wonderful Ocean View with Constant Breeze
Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Really loved this large house (sleeps 20) in a secluded spot just South of Akumal. Beautiful views, clear water but a little rocky. Seaweed cleaned up most every day. Cleaning crew was Fantastic! Both refrigerators struggle to keep food and beverages cold as their is no AC in the main living area. All bedrooms except large Master stayed very cool! Had most needed amenities except spices and condiments. Beach was nice and the place is close to restaurants and a gas station.
Stayed 6 nights in Jun 2024

10/10 Excellent

Sara S.

Relaxation at its best!
We stayed for 4 night. It was a nice relaxing place, away from the city and only a short 25 minutes drive to the next town. Aracely and her cleaning crew were amazing! They do get there around 9AM so be ready to wake up early in order for them to clean your room. The view was amazing and relaxing.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sue Ellen F., La Grange

Best family vacation spot ever!
Villa Turquesa is absolutely lovely. The beach is beautiful, serene and private. The villa staff are kind, helpful, and extremely diligent. The villa was perfect for our growing family and friends. We will return when we have our next opportunity to be together again. Thank you, Claudia for sharing your beautiful home!
Stayed 8 nights in Feb 2023
This review comes from a trusted partner site and has not been verified.

10/10 Excellent

Eunyoung o.

Stay in January
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a perfect place for our family. It was quiet and relaxing. The place is well taken care of and clean. Love the pool and the beach. The kitchen and dining room was big enough to cook for our family of 8. The monkey sanctuary and the yal ku lagoon are both in akumal and are amazing.

10/10 Excellent

Olivia M.

Wonderful vacation spot
This house was even better than we could have imagined. It was very spacious, very clean, and the view was amazing. The staff was very friendly, they cleaned the sargassum almost every day so it never got too bad in front of the house and we were still able to enjoy the beach. They provided kayaks and snorkeling gear as well which my family all used several times. The concierge was great with giving us advice on places to go as well as helping us with transportation. It was such a beautiful and fun vacation at this house! Highly recommend.
Stayed 5 nights in Mar 2023

10/10 Excellent

Ross M.

Terrific accommodation
The place was lovely. Accommodated 15 adults comfortably on our company retreat. Manuel and the cleaners were amazing. They were joy to have around. Manuel was nice enough to pass on his knowledge of how to open a coconut :) 🥥 Aside from a minor issue with our airport shuttle, there wasn't one hitch. Overall, excellent. Looking forward to another visit! Many Thanks
Stayed 8 nights in Jan 2023

10/10 Excellent

shelia s.

What an amazing property!
We had a group of 12 and this place was perfect for us! Having the pool and ocean and kayaks gave everyone something to do. Our host referred us to a concierge where we hired a driver to take us around in a passenger van. Best money we ever spent! Mario was so knowledgeable about the area and it added so much to our experience. We also hired the private chef on our last day. They were amazing as well! I highly recommend this property and all it has to offer.
Stayed 7 nights in Nov 2022
This review comes from a trusted partner site and has not been verified.

10/10 Excellent

Alice M.

Villa Turquesa
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: There were 13 of us on a family vacation. The house was perfect. Rooms were clean and comfortable. We were happy for the A/C as it was very hot. The pool was where everyone gathered. Maids cleaned daily so even with a full house it never felt over run. The house keeper was very responsive to our requests. Nesting turtles on the beach were an unexpected bonus!
This review comes from a trusted partner site and has not been verified.

10/10 Excellent

Mark p.

A perfect vacation
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house was just as describe and more so Much larger than expected and spotlessly clean, the house cleaners kept it that way. The pool was big enough that the 16 of us never felt crowded. David from Akumal direct handled everything for us from airport transportation to rental car to the best chef in the area. He is a gem of an employee. We had prefect weather other than the seaweed but there were plenty of spaces on the beach to enter the water.
This review comes from a trusted partner site and has not been verified.

10/10 Excellent

Deborah H.

Magical Akumal
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We thought we were finishing a perfect vacation when it got even more incredible the last night when we were able to experience a turtle hatching. So wonderful. The house was perfect. Claudia brought us an amazing dinner our first spite of some temporary power outage. Snorkeling was great. We had rainbows and gorgeous sunrises. The staff was incredible and we highly recommend Chef Daveed for a dining experience. Can’t wait to come back
This review comes from a trusted partner site and has not been verified.

8/10 Good

Kiwana F.

Amazing Family Holiday
Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall it was a wonderful stay. Guests ranged in age from 78-11. There was something for everyone to do. The House looked exactly like the photos with the exception of one room but it was nothing g detrimental. The largest issue we had was the water turning off. This happened at least 2, maybe 3 times while we were there. There also were not enough towels considering the amount of people we had. However, I would definitely rent this space again
Stayed 6 nights in Jul 2022

8/10 Good

Dawn O.

Loved it - except for one thing
The house is lovely and the location is beautiful. There were 11 of us there and there was loads of room for everyone. Having everyone around the big table for dinner was great. There are beachside shops and restaurants about 30 minutes walk each way along the beach. I have to give a shout out to the rental agency who were fantastic. The only negative was the seagrass. It was piled high along the beach and stretched out about 20 metres from the shore. And the smell was horrific. There were a few days when we had to leave the villa because the stench was particularly bad. It's nothing that the owner or management team can fix. It's down to pollution, but best to be aware of it before you go. If there's any feedback I can give it's that the kitchen could do with a few common spices and new sun loungers are badly needed.
Stayed 14 nights in Aug 2022
This review comes from a trusted partner site and has not been verified.

2/10 Terrible

Jennifer V.

We Would NOT Return to this Rental
Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was somewhat unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family of 10 did not complete our stay at Villa Turquesa. We requested a refund or alternate property after 2 nights for the following reasons:Everything was tired, especially the beddingNo one slept because of the poor quality mattressesMy granddaughter moved to three rooms trying to find a room that did not have bugs. She was covered with welts but no mosquitoes were found anywhere in the house. Mites?The property was listed as private but people were traveling between the houses day and night. We did not feel safe. None of us would return to this property or recommend it. If you would like pictures we would be happy to forward them.
This review comes from a trusted partner site and has not been verified.

10/10 Excellent

Stacey B.

Wonderful house right on the beach
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We really enjoyed our stay at Villa Turquesa. The house is so open and airy, and right on the beach. The layout is well thought out. There are lots of fun extras like playing cards, books, dvds, yoga mats, and kayaks. We really enjoyed taking the snorkels out. You can see some cool fish and other sea life snorkeling right in front of the house. The lounge chairs by the pool were perfect for nighttime stargazing while listening to the waves. The kitchen is supplied with all the non-food items you could think of. There is even a highchair, which came in very handy for us. The internet is also great! We had no problems connecting and it’s fast enough for multiple people to stream movies at the same time if you want. The location is perfect! You can walk about 25 minutes along the beach to akumal restaurants, or about a 4 minute drive. Tulum is about a 20 minute drive. We cooked some meals at the house and went to akumal or tulum for others. The house is a short drive from many cenotes. The staff were great! They are so friendly and did a wonderful job keeping the house clean. The 24 hour security is nice plus. We had our baby with us and we always felt safe. I highly recommend this place!The only thought I have would be to switch out some of the bright white light bulbs for warmer ones for a more chill vibe in the evenings.

10/10 Excellent

Jonathan Y.

Perfect for the whole family
We stayed at Villa Turquesa with our entire family including babies, kids, teens, spouses and partners and it offered something for everyone. The location right on the beach made it simple to watch the sunrise in the morning and enjoy the sound of the waves. The pool was big enough for us to float around in and the kids loved it. With direct sunlight in the morning and early afternoon, it offered a nice shaded place in the hot afternoon, with some areas shaded at all times which were nice for the babies. The sargassum seaweed didn't bother us, maybe due to the wind and the groundskeepers carting away large amounts in the morning. Entering the sea is a bit rocky, but not difficult and there was decent snorkeling with quite a bit of different fish species and little holes/caves to explore. The kayaks were also a nice activity. The rooms were comfortable and had AC, with some of the larger rooms taking a bit longer to cool. Each room having its own bathroom was a nice luxury with so many families sharing one house. The housecleaners were friendly and there every day from after breakfast to early afternoon and kept the place very clean. Sometimes we had to plan around that with our babies nap times or cooking lunch but it wasn't a big deal. The groundskeepers also did a great job cleaning up the pool every day and responded quickly to our request to cut down some of the coconuts that were hanging over the pool after one had fallen down. Overall a great experience!
Stayed 9 nights in Jul 2023

10/10 Excellent

Carl H.

A Great Rental Property
We stayed at Villa Turquesa the last part of May 2023 for 7 nights. Our group consisted of 13 adults - 5 couples and three singles. Each couple or single was able to enjoy their own room and bathroom. The property is in a very safe, quiet neighborhood, just steps from the beach. The staff did a great job cleaning up the seaweed each day and it was never a problem. We hired a chef named Martina Jeising who fixed all of our lunches and dinners while we were in the house. Highly recommend her. She and her assistant prepared, served and cleaned up after each meal. It was so nice to eat great food and not have to leave the house. We had a couple of small maintenance issues that were both resolved quickly when we informed the owners. The home is in good shape. It shows normal wear for a beach house. The dining table was huge and we were able to get 13 adults around it comfortably. All bedrooms have AC but there is no AC in the family/dining/kitchen area. It got pretty warm there at times but having the pool right there was a great place to cool off. We walked to Akumal Beach which took about 25 minutes each way. There is not a lot of sand area on the beach but enough to enjoy it. Lots of rocks and coral so make sure you wear water shoes. We snorkeled and kayaked a lot and had a great time. There are two fridges, plenty of bottled water and plenty of dishes and cookware. House had towels and beach towels which we loved having. Would stay here again for sure.
Stayed 7 nights in May 2023

10/10 Excellent

Susan K.

A stay in paradise
We really enjoyed our stay in Akumal at Villa Turquesa. The view from this house is exceptional and the amount of outdoor seating was wonderful. The housekeeping staff, the number of bedrooms and bathrooms, the well equipped kitchen all contributed to a memorable stay. The fact that turtles nest on the beach (during our stay) made for an even more memorable visit. Future visitors will want to be sure to understand that ONLY the bedrooms are air conditioned. We were not accustomed to the heat and humidity so that element made for a more challenging visit. The cieling fans were helpful but it was too hot indoors to want to cook on the stove top. They do have 2 refrigerators which was very helpful with one keeping food cold and the other drinks. There was plenty of bottled water and we used that same water for ice cubes - so that worked well. The water pressure was very low in the main house and difficult to get a truly hot shower - just a slightly warm shower. The guest house occupants said they had hot water - so who knows. The staff were helpful and not at all obtrusive. (They were very helpful!) The master bedroom door is warped and has to be slammed/muscled into close - especially to keep the AC inside. This made for a noisy opening and closing - which was less than ideal with small kids sleeping in the next room. However, the kids room had a bunch of great toys, books, etc. Highly recommend just be prepared for the heat & humidity! :)
Stayed 6 nights in Jun 2023

10/10 Excellent

Joe S., Johnston, IA

2021 Iowan family vacation
We brought 15 people to this house all from Iowa. Kids and adults. If you are looking for an authentic trip to Mexico this is one you will relish in for a lifetime. The house manager Ernesto and his family could not have been better people. Truly the salt of the earth! Every need was met from kayaks, authentic food...definitely take Ernesto up on cooking a meal for you, pool was great, location was right on the beach. The sargasso was excessive in July but after a day we got used to it. Turtles are kings on this stretch of the beach...every night they come up and lay eggs. It's a wonder to watch. The house is big...perfect for large groups. Ernesto can help with taxis to wherever you want to go. Tulum is about a 20 minute drive...great restaurants and definitely check out one of the many senote's here. You can walk in either direction to restaurants on the beach. Walks are a but of a challenge with the rocky beaches but Embrace them were! There were 8 kids ranging from 21 to 10 years old and this trip gave them a real look into Mexico, it's culture, it's cuisine, it's language and its beauty. Language barrier is difficult here but it's what makes it unique. If you are looking for a all inclusive comfy Cancun vacation surrounded by other Americans this is not the spot. Embrace your adventures and book this house... you won't be disappointed by the quality of the hospitality. Loved it and will book again! Viva la Mexico!
Stayed 7 nights in Jul 2021
This review comes from a trusted partner site and has not been verified.

8/10 Good

50th anniversary celebration
Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The villa was great for our large family. We had 20 of us rangeing in age from 9 years to 69 and it was perfect for all of us. Each couple had their own bedroom and the kids were able to share rooms comfortably. The living room and kitchen were big enough for all of us to cook and be together. Of course the view was beautiful and we all enjoyed the beach, swimming and snorkeling. The beach is rocky but since we were prepared and had water socks, it wasn't a problem. The villa is a bit older and therefore has some quirks that we all adjusted to, ie some ants in the morning, not being able to flush toilet paper. I do think someone needs to be there when the first group checkes in to show them around and explain how the appliances work and other issues. Not knowing how to work the stove could have been a catastrophe, since my son didn't know he needed to light the pilot light. Claudia did call the next day but didn't come by. Unfortunately because of the Southwest issues, I wasn't able to be there until the 4th day, so my family who arrived before me didn't even know there was a separate entrance to the 3 bedrooms in the 2nd part of the house.Also their isn't a washer and dryer available to be used by the tenants. There is a laundry service though that is reasonable, $5 a load. I also would have liked to have known in advance that there would be maid service everyday for about 4 hours and that you need to tip each one $2 per person in your party each day which really added up for our group. We ended up working out a compromise of putting the trash outside of our closed bedroom doors, so they weren't there as long. Don't get me wrong, the maids tried to not be in our way and couldn't have been more gracious. Manuel was there every morning and he cleaned the patio and the area around the pool, which was great since we tracked so much sand up from the beach. Would we stay here again. Definately!