Pontresina Hotel Guide - Alpin Museum hotels in Pontresina, Switzerland.

"The Kronenhof continues to impress me with its attentive staff, top level service, food, and atmosphere. I received a complimentary room upgrade which I was not expecting. I requested a room change the second day after a significantly long hike due to noise from the Laret festival right below my window. The staff accommodated my request without issue. I will only stay at the Kronenhof when I visit the Upper Engadin."

"Fantastic in all respects "

"Very nice, affordable and clean hotel. We enjoyed our family stay with 2 adjoining rooms facing the river. Breakfast was very nice and the hotel was close to everything for us. The convenience to the bus stop was super! "

"The staff was friendly and helpful and the facilities were excellent We only had a short stay but it was very pleasant."

"Really wonderful place to spend as much time as possible!"

"Friendly stuff helped quickly with Swiss AC adapter, good sauna, parking and ski room"

"Wonderful, welcoming, clean place to stay. "

"Staff and property were great. I love the town. Quiet with good food and beautiful views. I can’t wait to return and stay."

"The check in agent was kind and pleasant and my registration processes fast and smooth. The hotel is centrally located to the bus station which was super convenient for me. The hotel has few amenities other than dining, and the rooms are rather basic and small however that is all that I required for my short stay, and the price point matched my needs. Breakfast is included and the variety was very good, particularly the fresh pressed juices. However, the breakfast attendant was extremely rude. I was not greeted at the entrance and after waiting I decided to seat myself. I was later told off and given unacceptable attitude as I inadvertently sat at the wrong table. Evidently there is assigned seating for each room number. I did not notice the sign at the entrance as the message in English was is much smaller print than the other languages. It was not necessary for the attendant to be so openly upset and rude to me for my mistake. I appreciate the need for order however I sat at the table late in the morning when the breakfast room was essentially empty. I really hope the hotel management provides training on customer service emphasizing various situations including what I described. I expect to be treated with respect, welcome, and curtesy, but experienced very much the opposite - as such I do not recommend this hotel. "