2/10 Terrible
Mason Stephen
Travelled with partner
23 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I was catfished by this property. I arrived on property after booking from the beautiful photos on a 8 hour flight. I was (what I thought to be) lucky to check in early to the one room available. That’s when it all went downhill. From the outside it seemed a little rough but nothing worse than a motel 6. Inside was a complete swap of expectations. I was able to take a 3 minute video covering everything wrong with my room. I know there’s some wear and tear of the rooms which is natural. But this room has not been touched by house keeping in what felt like at least a solid month. Curtains were disgusting and had holes, the security bolt was completely removed so I had no real security, filth and grime/spots littered the floor and desk, the microwave/fridge had not been cleaned in months from the look of it. This sounds incredibly made up, but there was a literal piece of spaghetti resembling an upside down question mark above the bathroom vanity. The bathroom had its shower curtain hung up and slightly resembled a scene from SAW. After 5 hours no other clean room was able to be made for our reservation. The photos are NOT CLOSE to how the property really is. Staff were kind but could not offer any real assistance. The first staff member I encountered would rather gossip with locals. She did however see my video and say it was not the standard of the hotel (thank god) but that’s all she could do. Property manager wont answer Expedia, don’t burn your money on this place.
Mason Stephen
Stayed 3 nights in Oct 2024