Arenal Son Saura

Best lactation from airport and bus station. „The Green“ is the best! And staff are super nice.

The Pros The hotel was clean, and is in a great location next to the beach. I used both the spa and gym. The Cons It does not feel like a 4star hotel . In the rooms there was not even a basic phone directory so that you could call the spa or the restaurants independently, so you have to waste time calling reception to put you through. Service overall is not great, staff are not attentive. On my last day I ordered a desert and didn’t even get to eat it because staff took so long to bring it out and I had to leave . On one occasion I needed to change a spa booking, I called over five times and no one picked up . I was forced to go there in person only to find staff sitting there, I asked why they didn’t pick up and was met with an incoherent response. The air conditioning was not working in my room and the room did not have any usb plug ports or other niceties you would expect to see.