Arrecife de Puerto Morelos National Park

Friendly employes..everiones os very nice

The pros of this hotel are the staff the spa and the rooms. I really wanted to love this hotel but feel that there were lots of cons. First, the never ending sales pitch. We were told to attend a 90 minute presentation which turned into two hours. The sales individuals demeanor completely changed once we made it clear we were not buying. A total of 3 people pitched different things to us, the last lady cut me off mid sentence very rudely as if I was not understanding what she was selling. We lost power 4 of the 6 days we were there. It would have been nice if the hotel offered some sort of perk as people pay lots of money to be there and it ruined a big part of the vacation. We even had to reschedule our massage due to the outage which caused us to miss out on other planned activities. One of the reasons I booked this hotel was for the “night shows”. We didn’t get to see either show as the first one was canceled due to the power outage and the second we were told by our concierge was out of room and was also not part of the all inclusive. We also were unable to get into the restaurants due to lack of availability.

Tranquil. Relaxing. Gorgeous.