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Mercure Auckland Queen Street

3.5 star property
Hotel with a 24-hour fitness centre, steps from Queen Street Shopping District

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Exterior
Exterior
Exterior
Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
The price is €97
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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includes taxes & fees
8 Dec - 9 Dec
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About the area

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 4 min walk - 0.4 km
  • Sky Tower - 14 min walk - 1.2 km
  • SkyCity Casino - 15 min walk - 1.3 km
  • Auckland Ferry Terminal - 5 min drive - 2.6 km

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Mt Eden Station - 18 min walk
  • Auckland (AKL-Auckland Intl.) - 26 min drive

Restaurants

  • ‪Kebab King Grafton - ‬4 min walk
  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬3 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk

About this property

Mercure Auckland Queen Street

Hotel near Sky Tower
Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), bike hire and self-parking (surcharge)
  • A 24-hour front desk, smoke-free property and a front desk safe
  • Luggage storage, a lift and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 96 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 23 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately NZD 23 for adults and from NZD 8 for children
  • Covered self-parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Auckland Queen Street?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on 22 Nov 2024 start from €97.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Auckland Queen Street?

Self-parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and Auckland Ferry Terminal are also within 1 mile (2 km). Auckland Mt Eden Station is 18 minutes by foot and Auckland Grafton Station is 19 minutes.

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 323 reviews" "
Rating 8 - Good. 105 out of 323 reviews" "
Rating 6 - Okay. 26 out of 323 reviews" "
Rating 4 - Poor. 10 out of 323 reviews" "
Rating 2 - Terrible. 7 out of 323 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, even though we were in the middle of the city it was so quiet. Highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Sue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quick and easy check in. Great staff
Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, convenient to CBD.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it. Bus stop right across road so easy to use bus. Only downside is far away from the main bus hub and train station. Staff were great and nice. Room was very tidy and clean.
Stayed 2 nights in Sep 2024

8/10 Good

Brodie

Stayed 2 nights in Aug 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean rooms very helpful bit far from town centre all up hill lone star eatery very average
Stayed 3 nights in Aug 2024

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy room next door. Walls not very soundproof.
Stayed 1 night in Aug 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was comfortable, helpful staff. On the edge of the cbd so a long walk down the hill. Area not the best
Stayed 4 nights in Aug 2024

4/10 Poor

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor communication and each room should automaticly have a carpark assigned to there room.
Stayed 1 night in Aug 2024

10/10 Excellent

Shingie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay at Mercure Auckland
The best stay of all my business trips. I had a great room on the 7th floor over looking the SkyTower. Although i was concerned about the noise due to location in city. It was so quiet. They also offer parking at a fee but very convinient.
Stayed 1 night in Aug 2024

8/10 Good

Sahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice tidy and modern room was great with my partner the view is jot good but convenience is top notch im a big clothes n shopping person so it was awesome being right next to the street with all the second hand and vintage/y2k clothes many asian supermarkets and resturaunts arnd love the location was very cost effective breakfast was at the lonestar and is buffet it is not amazing but was a gd price alll the receptionists are lovely and both me and my partner felt like we were very happy with the location and style/room 8.5/10
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron, Wanganui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at, only difficulty is arrival parking for checking in.
Stayed 1 night in Jul 2024

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a good weekend,
Stayed 2 nights in Jul 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jul 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has very limited parking. The rooms are very small. The has no restaurant. The breakfast they booked us into at the lone star next door looked terrible so we cancelled it. Overall the area was good, but the hotel was cramped and poor parking options however we managed to park in the nearby wilson parking building P133
Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
queens street retreat
excellent location quiet clean and friendly
Stayed 2 nights in Jun 2024

6/10 Okay

Rohitesh

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay once again, thanks to all staff
Stayed 1 night in Jun 2024

8/10 Good

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Dannie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!. We enjoyed our stay. Loan Star restaurant was amazing specially with the happy hour. Nice clean room.
Stayed 2 nights in Jun 2024

8/10 Good

Oon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Very pleasant staff from day to night shifts. Easy access into town by foot. Not great transport network. Otherwise seamless. Would recommend it.
Stayed 3 nights in May 2024

8/10 Good

Brian

Liked: Staff & service
.
Stayed 2 nights in Jun 2024