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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Lakefront hotel with 2 outdoor pools and 24-hour front desk

Choose dates to view prices

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Exterior
Terrace/patio
Aerial view
Premium bedding, Tempur-Pedic beds, minibar, in-room safe
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • 24/7 front desk
  • Air conditioning
The current price is €272
includes taxes & fees
24 Feb - 25 Feb

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Minibar
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Minibar
  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Minibar
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Minibar
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Cenote Esmeralda - 5 min walk
  • Cenote Cocalitos - 16 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Cenote Azul - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Upscale hotel near Lake Bacalar
Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden and a bar. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant.
Other perks include:
  • 2 outdoor pools
  • Free self-parking
  • Continental breakfast (surcharge), a nature reserve and multilingual staff
  • Smoke-free property, a 24-hour front desk and a paddleboard on-site
Room features
All guest rooms at Cristalino Lagoon Front Hotel Restaurant & SPA offer thoughtful touches, such as premium bedding and laptop-compatible safes, in addition to amenities, such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch Smart TVs with satellite channels
  • Coffee/tea makers and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 16 and younger are not allowed at this property; all guests older than 16 are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee (December 31 – December 31): USD 140 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system

We should mention

This property does not have any lifts
Children 16 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Cristalino Lagoon Front Hotel Restaurant & SPA?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Cristalino Lagoon Front Hotel Restaurant & SPA on 24 Feb 2025 start from €271.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cristalino Lagoon Front Hotel Restaurant & SPA?

Self-parking is free at this property.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA?

Checkout is at noon.

Where is Cristalino Lagoon Front Hotel Restaurant & SPA located?

Situated on the waterfront, this hotel is within 1 mi (2 km) of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mile (2 km).

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Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 67 out of 77 reviews
Rating 8 - Good. 8 out of 77 reviews
Rating 6 - Okay. 2 out of 77 reviews
Rating 4 - Poor. 0 out of 77 reviews
Rating 2 - Terrible. 0 out of 77 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Great location. Incredible water. Good people.
Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Beautiful hotel right on the lagoon .Magic!
Stayed 5 nights in Nov 2024

10/10 Excellent

Pamela

Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

Melvin

This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Stayed 1 night in Nov 2024

10/10 Excellent

Adina

Stunning, great food, nice staff. Highly recommend
Stayed 4 nights in Nov 2024

10/10 Excellent

juan

It was very clean and quiet, also the staff was very nice abd helpful.
Stayed 3 nights in Nov 2024

8/10 Good

MARIA DE LA CRUZ

Not your regular hotel of the area. {"cabanas") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms.
Stayed 3 nights in Feb 2025

10/10 Excellent

dale

Would stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Saira

Exelente
Great place
Stayed 2 nights in Oct 2024

10/10 Excellent

Claude

This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further.
Stayed 4 nights in Feb 2025

10/10 Excellent

ilan

Christino Lagoon hotel is a wonderful hotel on an amazingly beautiful Lagoona. Netsed in tropicla vegetation the hotel provides a relaxed superior accomodation. It is a 30 min walk from town but I loved the secultion. The restaurant on site serves delicious food . it is a bit expansive but again the view while you eat is special. The staff is very sweet friendly and extremely accomodating. I must come back!
Stayed 2 nights in Jan 2025

10/10 Excellent

Angelica

The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Stayed 3 nights in Aug 2024

8/10 Good

Ron

We enjoyed everything about the property except the windows facing the view were cloudy.
Stayed 3 nights in Feb 2025

10/10 Excellent

jonathon

I was amazed by the comfort, cleanliness and upscale feel to the rooms, the quality of the food from the restaurant and the tranquility of the Lake and the surrounding environment. You will need a car to get to the center but only a 5 minute drive away. The staff were very friendly and helpful.I would definitely reccomend a stay here.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tommy

Exceotional Stay
Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ramon

New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Stayed 2 nights in Jul 2024

10/10 Excellent

Verne

This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back !
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian

Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-)
Stayed 3 nights in Jul 2024

8/10 Good

Julio

Very nice property, we enjoyed the pool and the lagoon, compared to other places we visited, the lagoon area in front of the hotel was clean with crystal clear water. The staff was super friendly and professional! One thing we absolutely did not like is that you have no control over the AC, you need to call the staff to operate it and that was quite annoying, hopefully they will find a better way to do this, at least access to turn on/off would have nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Denise

I would go back loved it
Stayed 3 nights in May 2024

10/10 Excellent

Brianna

Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Stayed 3 nights in Aug 2024

10/10 Excellent

Randy

Beautiful, new, clean
Stayed 1 night in Jun 2024

10/10 Excellent

Celeste

Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Stayed 2 nights in Jun 2024

8/10 Good

Mark

We had a nice experience at the hotel. The views are fantastic and there were activities available. Any issues were dealt with professionally. The only issue, and its one to keep in mind, is during high season the lagoon is closed every Wednesday. The only activity allowed is swimming so no kayaks, SUP's or boat tours. This fact was not communicated by hotel staff so it forced us to stay an extra night at more cost.
Stayed 2 nights in Nov 2024