Bašovce Hotels

"Website unhelpful in relating spa services. Reception even worse. There was no doctor because we arrived on a Friday, and didn’t book it in advance. We were only staying the weekend. Women at reception all seemed perturbed that we were there. Not sure if they simply don’t like Americans or whether they are just burned out. Spa reception was slightly more friendly but unhelpful in helping us decide which services to get so I opted for the mirror pool and mudbath. There was very little instruction as to what to expect or how to prepare. All women were naked, ushered into first the sulpher pool for fifteen minutes, which was pleasant enough, and then into the mud pool, which was treacherously slippery to descend into on the stairs. We were instructed to put the mud, all over our bodies, face and hair. The only way to do that was to lift it up with my feet, which I tried. I ultimately reached down to get some into my hands but , I had a contact lens on and the sulpheric acid in the mud lodged beneath it. I was given a small glass of water to flush it out with and then told me to put a damp cloth on it and lay down. The pain got worse so I went back to my room and flushed it in the brown water that poured from the plumbing in our bathroom due to recent rains. Emergency room a half hour away, 110 euros for taxi, burnt cornea diagnosis, antibiotic drops and cornea gel for a week, patch on eye yet no one at the hotel seemed to care or offered reimbursement for the mud bath"

"Good "

"We have spent one night at the property. The staff was excellent. Receptionist extremely helpful and great to talk to. All staff exhibited the "no problem" attitude!. They all went the extra mile to please us, being helpful, turning on jacuzzi for us even when it was after hours. When checking-in they even gave us choice about room choice without us asking. We also had complementary massage which was so great that I had booked another massage next day. The restaurant and bar looks great with nice atmosfere. The bad? The rooms are little dated. Our shower head needs some fixing. Toiled also needed some fixing as the water was leaking hence it was making the hissing sound in regular intervals to fill in the water so I have ended up to turning the toiled water off for the night. However, although this would be great to fix that did not bother us since overal we felt that we are being taken care of. I believe that if I would ask the staff to fix the above mentioned issues it will be done, I just did not care much since we were there just for one night. I'll be staying in this property again.. ďakujeme"

"Thank you"