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"Great "

"We had a room on the third floor 321 and we switched the TV off at 12.30am. There was a noisy air conditioning unit outside our window. There was a noise on the inside of the room it sounded like a phone that was left off the hook but really loud. I rang down to reception at 3.20 am. To let them know. I wasn't going to move rooms in the middle of the night. The receptionist was lovely and apologised. I took a nyhtol sleeping tablet and tried my hardest to sleep... I even put in ear plugs but the noise was too much. Although my husband slept he was also woken by the noise. At 8.10 am. Monday morning we rang down again and they assured us we could move rooms. They upgraded us to room 539 which was beautiful and really quiet! We had breakfast and I slept until 12 noon in the most comfortable bed. The day previously we asked if they could refund us some for our disrupted night's sleep. On leaving Tuesday morning they refunded us 20 percent of our bill which was very good. This hotel is lovely and staff are excellent. I would really recommend it. Breakfast was just OK I thought the English breakfast was greasy and my bacon was not fully crispy there was a lot of fat on it. My husband's breakfast was better in that he had crispy bacon. The breakfast room is so beautiful. Not that expensive for this standard of hotel. Great location, fantastic bar (best we have ever been in) beautiful staircase and so near fantastic restaurants and bars. Gauco's across the road is excellent. "

"Staff were really friendly and helpful. The rooms are tidy and clean and beds comfy. Although the outside of the hotel is old the inside is modern. Very handy for utilita arena."

"Amazing hotel in a great location. Close to lots of restaurants, bars and shops. Staff are super friendly and helpful. Rooms are a dream as are the beds!"

"The property was very close to "

"What an amazing experience, excellent customer experience. Travelled with family over the Easter weekend, kids had an amazing time with toys to play with in their rooms and a very clean environment. I've stayed in different hotels in Birmingham, and this by far beats them all so far!"

"Really good clean rooms and great service "

"Good"

"Visit Birmingham quite often and this has quickly become our go to, amazing welcome, beautiful rooms, and good bar when needed, the lounge is also great. So easy to wander down gas street or into town, can't fault it. Shout out to Emanuelle in the club lounge he is super attentive "