Brownes Beach

I so wanted to love this hotel but it was underwhelming, a bit tired, lacking in much atmosphere, and the staff, whilst polite, were not overly helpful or accommodating. We were also extremely annoyed to find out we had been booked on a room only basis when it had been made out to be on a bed and breakfast basis. This was completely misleading and the hotel staff were unhelpful and unwilling to do anything to make up for this issue. So we ate elsewhere. Our coastal room was large, clean and classically stylish - but looked out on a generator and had nearby dogs barking constantly from 6am - so book an ocean view to avoid this! The in-room fridge was in dire need of replacement as it was rusty and not somewhere to keep fresh food or drink. There were cracked tiles in the bathroom and our toilet seat was broken. These things are not reflective of the hotel prices and made for an overall disappointing stay. There are better places to stay nearby in my opinion with better amenities. The Atlantis needs a refurb and some love injected back into it as the location is stunning on the East Coast and it has a lot of history…It seemed to be a bit forgotten and unloved by its current owners…

I loved the customer service. They are very friendly and always with a smile.

Prompt communication with staff/ concierge. Very friendly staff. Clean facilities. Safe and secure facility. Would have liked more yoga sessions. Great experience at the Sugar Bay Resort. Would go back in a heart beat