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Hilton Cairo Heliopolis

5.0 star property
Luxury Cairo hotel in Heliopolis with 13 restaurants

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Cairo Heliopolis

View from room
Fitness facility
Minibar, in-room safe, individually decorated, individually furnished
Suite (Diplomat) | Private kitchen
13 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
The price is €161
includes taxes & fees
18 Jan - 19 Jan

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Executive Room, 1 King Bed, Pool View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Executive Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Executive Room, 2 Single Beds, Pool View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

Minibar, in-room safe, individually decorated, individually furnished

Executive Room, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Twin Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Pool View (Cabana)

Room, 1 King Bed, Pool View (Cabana)

Room, 1 King Bed, Pool View (Cabana)

7.8 out of 10
Good
(7 reviews)

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Pool View (Cabana)

Twin Room, Pool View (Cabana)

Twin Room, Pool View (Cabana)

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Patio, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Patio, Pool View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Patio, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Twin Room, Patio, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 2 Single Beds

Minibar, in-room safe, individually decorated, individually furnished

Suite, 2 Single Beds

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 58 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Pool View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Twin Room, Pool View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Pool View

Suite, 1 Bedroom, Pool View

Suite, 1 Bedroom, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 58 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (Diplomat)

Suite (Diplomat)

Suite (Diplomat)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Diplomat)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Accessible (Diplomat)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Minibar, in-room safe, individually decorated, individually furnished

Family Room, Multiple Beds, Connecting Rooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 3 King Beds

View all photos for Executive Suite, 1 King Bed, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Executive Suite, 1 King Bed, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Executive Room, 2 Single Beds, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 58 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Map
EL-OROUBA, QISM EL-NOZHA, Cairo

What's nearby

  • City Centre Almaza Shopping Mall - 4 min drive
  • Baron Empain Palace - 5 min drive
  • City Stars - 7 min drive
  • Egyptian Presidential Palace - 8 min drive
  • Khan el-Khalili - 11 min drive

Getting around

  • Cairo Rames Station - 20 min drive
  • Cairo (CAI-Cairo Intl.) - 10 min drive

Restaurants

  • ‪مهلبية - ‬2 min drive
  • ‪دومينوز بيتزا - ‬3 min drive
  • ‪مطعم الحسيني - ‬3 min walk
  • ‪أسماك البردويل - ‬18 min walk
  • ‪كشك وليد - ‬3 min drive

About this property

Hilton Cairo Heliopolis

Luxury hotel near City Stars
Located close to City Centre Almaza Shopping Mall and Baron Empain Palace, Hilton Cairo Heliopolis provides a casino, a poolside bar and a terrace. Hit the jackpot at this hotel with amenities such as a casino VIP room, 24 slot machines and 13 casino gaming tables. Treat yourself to a hot stone massage, a facial or a body scrub at the on-site spa. At the 13 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, a 24-hour front desk and concierge services
  • A ballroom, a lift and ATM/banking services
  • Guest reviews say great things the breakfast, helpful staff and proximity to the airport
Room features
All 589 individually furnished rooms boast comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • Wardrobes/cupboards, free infant beds and electric kettles

Languages

Arabic, English, French, German, Italian, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 20 for adults and USD 10 for children
  • 13 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Egyptian Night
  • Leonardo
  • My Kind of Place
  • Noble House
  • Rainbow Bar

Things to do

  • 13 gaming tables
  • 2 outdoor pools
  • 24 slot machines
  • Casino (4,306 square feet of space)
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 96,876 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Covered self-parking fee: USD 5 per day (in/out privileges)
  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hilton Cairo Heliopolis Hotel
Hilton Cairo Heliopolis Cairo
Hilton Cairo Heliopolis Egypt
Hilton Cairo Heliopolis Cairo
Hilton Cairo Heliopolis Hotel Cairo
Hilton Cairo Heliopolis Hotel
Hilton Cairo Heliopolis Cairo
Hilton Cairo Heliopolis Hotel Cairo

Frequently asked questions

Does Hilton Cairo Heliopolis have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cairo Heliopolis?

As of 17 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Cairo Heliopolis on 18 Jan 2025 start from €160.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cairo Heliopolis pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Cairo Heliopolis?

Self-parking is available for USD 5 per day.

What time is check-in at Hilton Cairo Heliopolis?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM.

What time is check-out at Hilton Cairo Heliopolis?

Checkout is at noon. Late checkout is available for USD 10 (subject to availability).

Where is Hilton Cairo Heliopolis located?

Located in Heliopolis, this luxury hotel is within 3 mi (5 km) of Baron Empain Palace, City Stars and City Centre Almaza Shopping Mall. Egyptian Presidential Palace and Khan el-Khalili are also within 9 mi (15 km).

Hilton Cairo Heliopolis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 277 out of 500 reviews" "
Rating 8 - Good. 125 out of 500 reviews" "
Rating 6 - Okay. 47 out of 500 reviews" "
Rating 4 - Poor. 25 out of 500 reviews" "
Rating 2 - Terrible. 26 out of 500 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fady

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Chittaranjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Experience
Stayed 1 night in Jan 2025

10/10 Excellent

Arkadiusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. It's clean, elegant, comfortable, and nicely located. The garden and outdoor area are gorgeous. I also loved how friendly the staff was. Everyone we interacted with from the check-in desk to the restaurant staff - everyone was kind and smiley. Special thank you to Aya from the coffee bar who made our evening :)
Stayed 1 night in Jan 2025

10/10 Excellent

Hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and with excellent amenities. Staff was professional and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

ELOM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed location.
Stayed 17 nights in Dec 2024

10/10 Excellent

Ashraf, Avondale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provided a truly delightful stay, and every aspect met my expectations beautifully. The accommodations were comfortable and well-appointed, creating a relaxing atmosphere. The staff's service was impeccable, demonstrating genuine hospitality throughout my visit. From the delicious meals to the convenient amenities, everything contributed to a positive experience. I highly recommend this hotel for a seamless and enjoyable stay.
Stayed 5 nights in Dec 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was outstanding, amazing!! So good, the staff was so friendly and professional, they made you feel welcome, my room and bed was super , really good
Stayed 6 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Sean

Travelled with family, Travelled with family and small children
Liked: Amenities
Room was clean and comfortable. Quiet and a good night's sleep. Good aircon. Bathrooms seem newly renovated and clean. Good location by the airport, but naturally further from other things in Cairo. Hotel foyer is quite dated. Breakfast was unfortunately poor overall, with terrible coffee and intermittent service, but staff are friendly when helping.
Stayed 4 nights in Nov 2024

10/10 Excellent

Amani

Stayed 4 nights in Oct 2024

10/10 Excellent

Daile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport
Stayed 1 night in Nov 2024

10/10 Excellent

Cathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality service, friendly staff, clean. Close to the airport. A bit pricey for Cairo, Egypt - $165/night. Overall, my experience was good and I recommend this facility.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hanaa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Cairo Heliopolis exceeded my expectations! They were so welcoming and made us feel at home. My children absolutely enjoyed it too, especially the swimming pool!
Stayed 5 nights in Oct 2024

10/10 Excellent

Caroline Lucia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
There's lots of space, choice of places to eat and drink, and the gardens and pools are lovely.
Stayed 6 nights in Oct 2024

6/10 Okay

Mohammad

Business traveller, Travelled with group
Was ok.
Stayed 1 night in Oct 2024

6/10 Okay

ahmed

Business traveller
Liked: Staff & service
Hotel is bery old building ., but rooms are refrubrushed
Stayed 1 night in Oct 2024

10/10 Excellent

Tashara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. The staff was very helpful from the time I entered the property to the time I left. Upon arrival my room wasn’t ready so I was put in a different room which didn’t have the best view but I was only staying for one night so the view didn’t really matter to me. The room was a good size, it didn’t feel too small. The restaurant options were great, I had Lebanese food and it was literally the best food I’ve ever tasted. The chef even came out to greet me and took a picture with me which was so nice of him. Breakfast was great they had a lot of different options. I had to leave early to catch my flight but I was able to take some treats to go. I’m a black female solo traveler with that being said I felt very safe and respected at this location and I highly recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property multiple times and always enjoyed the friendly staff and the rooms are great.
Stayed 14 nights in Oct 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

MOHAMMAD, Amman

Stayed 2 nights in Sep 2024

10/10 Excellent

Roman

Stayed 2 nights in Sep 2024

6/10 Okay

Marina

Travelled with partner
Liked: Cleanliness, staff & service
Service/people were good and helpful. Shower was not working and had to get it fixed twice. Fridge also was broken. Bed was uncomfortable
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I cannot rant and rave enough about this hotel! My husband and I stayed here for 7 days with our 2 year old son. The staff was extra friendly and hospitable, and our room was VERY clean. I always wipe our rooms down with Clorox wipes because we have a toddler who touches everything and puts his hands in his mouth. Let me tell you! NOT A SINGLE PIECE OF DIRT CAME OFF ON THOSE CLOROX WIPES. I’m a mama bear and borderline germophobe, so I’m not exaggerating at all. I was just totally in awe. Every single member of staff was nice and friendly, and we literally felt like family. My son made friends with the staff at every turn, and he’s a moody toddler 😂 I recommend this hotel with 10 stars ⭐️
Stayed 7 nights in Oct 2024

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. The hotel and room was very clean, the staff was so hospitable and they went above and beyond to ensure I enjoyed my stay. They checked in to see if I have any concerns or requests, and always greeted me with a smile. I felt at home, and wouldn’t stay anywhere else when I’m in Cairo!
Stayed 2 nights in Oct 2024

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel good - service very poor for women
Hotel itself is modern clean and comfortable. The service at the front desk terrible. As a woman waiting next in line to check in a family of 4 at 11pm, the desk staff allowed a tour guide with a fistful of 20 passports to push in front of me even though I was clearly next in line, and then another man step in and get served in front of me again. I could not believe my eyes when another male tried to push in front of me from the side of the desk and the checkin man went to let him push in. I had to step up and say to the person pushing in “no way is this happening again, I have had two men push in front of me already, I was here waiting before any of you and it’s not happening again. You will wait your turn. Only then did the The checkin staff sheepishly take my passports to commence checkin. It was extremely rude and poor by the reception staff to let 3 men push in front of a woman and her family.
Stayed 1 night in Oct 2024