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Cancun Bay All Inclusive Hotel

3.5 star property
Beach spa retreat, walking distance from Playa Tortugas

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Hallway
Superior Room, Ocean View | View from room
Superior Room, Ocean View | View from room
2 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Gym
    Gym
The price is €254
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Ocean view
  • Sleeps 4

View all photos for Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Sleeps 4

View all photos for Suite Master

Minibar, in-room safe, individually decorated, blackout curtains

Suite Master

  • Sleeps 8
  • 4 Double Beds

View all photos for Room Superior With View

Minibar, in-room safe, individually decorated, blackout curtains

Room Superior With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Minibar, in-room safe, individually decorated, blackout curtains

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, individually decorated, blackout curtains

Suite Junior

  • Sleeps 5
  • 3 Double Beds

Similar properties

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7.8 out of 10, Good, (2341)
The price is €224
includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 20 min walk - 1.7 km
  • Puerto Cancun Marina Town Center - 2 min drive - 2.2 km
  • Tortuga Beach - 8 min drive - 5.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

All-inclusive family-friendly hotel near Playa Tortugas
Near Langosta Beach, Cancun Bay All Inclusive Hotel provides a free breakfast buffet, an airport shuttle and a swim-up bar. This hotel is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a sports massage, a facial or aromatherapy. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. Free WiFi in public areas is available to all guests, along with a poolside bar and a corner/local shop.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • A round-trip airport shuttle (surcharge), luggage storage and wedding services
  • A 24-hour front desk, a ballroom and a gift shop
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 132 individually decorated rooms have thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities such as sound-insulated walls and minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and coffee/tea makers
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and daily housekeeping

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 21 Dec 2024 start from €250.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cancun Bay All Inclusive Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun Bay All Inclusive Hotel?

Self-parking is free at this property.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cancun Bay All Inclusive Hotel?

Checkout is at noon. Late checkout is available for USD 55 (subject to availability).

Does Cancun Bay All Inclusive Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes and more.

Where is Cancun Bay All Inclusive Hotel located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Playa Tortugas and Langosta Beach. Las Perlas Beach and Teatro de Cancún are also within 15 minutes.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 450 out of 1101 reviews" "
Rating 8 - Good. 265 out of 1101 reviews" "
Rating 6 - Okay. 174 out of 1101 reviews" "
Rating 4 - Poor. 102 out of 1101 reviews" "
Rating 2 - Terrible. 110 out of 1101 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahrous

Travelled with family
Liked: Amenities
Friendly staff Quiet Good view
Stayed 7 nights in Nov 2024

10/10 Excellent

Syed Wahid Ferdous

Stayed 4 nights in Oct 2024

10/10 Excellent

Mojisola Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and myself and my daughters feel safe in the environment
Stayed 6 nights in Nov 2024

4/10 Poor

Kim, Niagara Falls

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We aren’t picky people, but this is one of the worst places we have stayed. Rated a 4.5-5 star, that’s a joke. Staff in dinning buffet is horrible, food was horrible, we had to constantly ask to have our fridge replaced with water and juice. Maid service didn’t show a few times, we had to ask for fresh towels to shower on those days. Very few staff were friendly and polite. No blankets on the beds, again we had to request basic necessities. The beach isn’t great at all. The pool area was good and the staff running the daily activities were good. Very friendly and welcoming. To be honest, if my husband and I were by ourselves we would have left after 2. And nothing for kids, the kiddie area is very run down and subpar at best. No coffee bar, it’s listed that they have one, they don’t. The bar service was again not great, I’ve never seen staff so unfriendly. 1 extra dining hall that is reservations only, but so small it fills up quickly. If you can get in, that was good food and good service. We will never go back to this place and I’ll warn everyone I know. It’s too bad, has alot of potential, but not run properly at all
Stayed 7 nights in Nov 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great. Food was mediocre at best. Actually worst all-inclusive food we've experienced. One member of our party got dysentery from eating raw food which we've never experienced before. Pools are very nice. Entertainment staff were fun. It's not a place we would stay again simply because of food--you can do better.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kai

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are no restaurants on this property! For meals there is a small cafe like buffet. Breakfast you can get fresh eggs made your way. For a resort the food is a 2 at best. Gift shop is triple in price, use pharmacies across the street. Staff and bartenders were friendly and attentative to all. This hotel is not on the coast and you can not get in the water here. We traveled several times up and down Hotel Zona to access better food, shopping, and beaches using the bus.
Stayed 4 nights in Oct 2024

10/10 Excellent

Victor Manuel Becerra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, thanks
Stayed 4 nights in Nov 2024

6/10 Okay

ruqayah Tahseen Ali

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. There is only one restaurant that’s actually an all you can eat, the other restaurants are limited orders per person. There isn’t 5 restaurants, it’s 3 restaurants with different special nights like Italian night bbq and sushi night. That’s about it. Staff are very kind.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jayson Macabutas

Liked: Cleanliness, staff & service, property conditions & facilities
amazing place… we enjoyed out stay!
Stayed 4 nights in Oct 2024

2/10 Terrible

Rita

Travelled with family
waking up in the middle of the night walking to use the bathroom in a big Puddle of water , very slepery almost fall.
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and nice. The rest of the property is kept neat, clean and in good repair. The beach is beautiful, the hammocks were my favorite. Most of the staff speaks English, which was helpful since my Spanish is minimal. Everyone was helpful and answered all questions I had. The resort is within walking distance of several restaurants, which was great because their food wasn't great due to one of us being vegetarian and the other has a seafood allergy. Otherwise it's an excellent place to stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

MELANIE, CARLETON PLACE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice. Hotel was clean and well maintained. Smaller more quiet resort perfect for people who don’t like larger crowds
Stayed 6 nights in Sep 2024

4/10 Poor

Lisa

Stayed 1 night in Oct 2024

6/10 Okay

Genesis

Travelled with partner
Liked: Amenities
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can't call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
Stayed 5 nights in Oct 2024

4/10 Poor

Felicia

Stayed 5 nights in Sep 2024

10/10 Excellent

Analaw

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very warm, pleasant and approachable place is good but only dangerous while theirs a hurricane or rainy season as the hall ways and other rooms are flooded...needs to watch the steps...
Stayed 7 nights in Sep 2024

2/10 Terrible

Maria

Stayed 10 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jesse Alexander Montaleza

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

hilario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during storm Helene. The hotel stuff were every professional and worked very hard to keep all guests save! The food was delicious. The waitresses: Paty, Hugo, Gabriela were terrific!!!! I will definitely come back. The only dislike was Martha a front desk representative pushing for sales. I think it's up to guest to enjoy our vacation however we pleased. Thanks everyone at Cancun Bay! Georgina Moreno.
Stayed 9 nights in Sep 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were never refunded for the one day we did not stay! We were specifically told they would process and nothing. Expedia also ignored me when I tried to reach out! Never again
Stayed 5 nights in Jul 2024

6/10 Okay

Dave

Travelled with family and small children
Liked: Staff & service, amenities
The experience was great but the hotel had a mildew smell the inside property itself was clean
Stayed 5 nights in Sep 2024

6/10 Okay

Armando

Liked: Cleanliness
Beach is not the best place
Stayed 1 night in Sep 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024