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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Beach/ocean view
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Balcony view
Exterior
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly
  • On private beach
  • Breakfast included
The price is €508
includes taxes & fees
7 Jan - 8 Jan 2025

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Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 112 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 49.6 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room

Preferred Club Corner Suite Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
  • 69.4 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 96 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 156.50 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, down duvets, Select Comfort beds, free minibar

Deal of the Day

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the area

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520

What's nearby

  • Ultramar Ferry Puerto Juárez - 19 min walk
  • Plaza Las Americas - 8 min drive
  • Plaza 28 - 8 min drive
  • Puerto Cancun Marina Town Center - 9 min drive
  • La Isla Shopping Mall - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪El Mero Mero - ‬20 min walk
  • ‪Coco Café - ‬1 min walk
  • ‪Puerto Santo - ‬20 min walk
  • ‪Blue Water Grill - ‬1 min walk
  • ‪World Café - ‬1 min walk

About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Luxury all-inclusive property near Puerto Cancun Marina Town Center
Located close to Puerto Cancun Golf Course and El Meco Archaeological Site, Dreams Vista Cancun Golf & Spa Resort - All Inclusive provides a free breakfast buffet, an adjacent golf course and free water park access. With a private beach, a beach bar and sunloungers, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a body scrub, hydrotherapy or a body wrap. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature local and international cuisine and ocean views. Yoga classes are offered at the gym; other things to do include beach yoga, kayaking and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a nightclub and 2 poolside bars.
Other perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free valet parking
  • An outdoor pickleball court, massage treatment rooms and a TV in reception
  • A gift shop, a reception hall and a porter/bellboy
  • Guest reviews speak highly of the helpful staff
Room features
All 416 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with rainfall showers and free toiletries
  • 48-inch flat-screen TVs with Netflix, streaming services and cable channels
  • Furnished balconies or patios, wardrobes/cupboards and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Himitsu
  • Mi Lucrecia
  • Portofino
  • Vista Prime Asado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Games
  • Golf driving range
  • Gym
  • Kayaking
  • Nightclub
  • Optional golf privileges
  • Pro golf lessons
  • Rock climbing
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (8,428 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (196 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Frequently asked questions

Does Dreams Vista Cancun Golf & Spa Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Dreams Vista Cancun Golf & Spa Resort - All Inclusive on 7 Jan 2025 start from €508.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Vista Cancun Golf & Spa Resort - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?

Valet parking is free at this property.

What time is check-in at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, sailing, volleyball and more.

Where is Dreams Vista Cancun Golf & Spa Resort - All Inclusive located?

Located in Cancun, this beachfront property is next to a golf course and within 3 mi (5 km) of Puerto Cancun Golf Course, Puerto Cancun Marina Town Center and Plaza Las Americas. El Meco Archaeological Site and Las Plazas Outlet Cancun are also within 6 mi (10 km).

Dreams Vista Cancun Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 957 reviews" "
Rating 8 - Good. 218 out of 957 reviews" "
Rating 6 - Okay. 98 out of 957 reviews" "
Rating 4 - Poor. 50 out of 957 reviews" "
Rating 2 - Terrible. 58 out of 957 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the staff and waiters were above our expectations. Housekeeping was very much appreciated. I didn’t however appreciate your company pushing and coercion about the hard sale on your units you offered to me. Seriously do yo think people are expected to pay that amount of dollars ? The food was hit and miss. For the price we paid we were expecting so much more from a Dreams Vista Resort and Spa. Wouldn’t you???
Stayed 10 nights in Dec 2024

10/10 Excellent

Lynn Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back home. Beautiful and clean property. Food was excellent. I highly recommend the privilege room and area. Worth the extra expense. Every single person at the hotel was very nice!
Stayed 4 nights in Dec 2024

4/10 Poor

Behzad Beik Lik

Stayed 7 nights in Nov 2024

10/10 Excellent

Yong Pil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Dec 2024

6/10 Okay

Volha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in November 2024 The hotel is overall well-designed, offering a modern and stylish ambiance. The food variety was decent, a solid 3 for Mexico. However, the beach was a letdown – very narrow, with limited shade and not enough lounge chairs to accommodate guests comfortably. One major issue was that the hotel is non-smoking, a policy only disclosed upon check-in, which could be inconvenient for some travelers. We booked a privileged ocean view room and were later sent an email offering an upgrade to a "better room" for an additional charge. Unfortunately, this turned out to be a disappointing decision. While the room was larger, it faced the city and a swamp, accompanied by mechanical noise from below. The ocean view was barely visible, reduced to a small strip on the horizon. Since our stay was only for three nights, we decided against wasting time arguing about it. On the positive side, the Privileged Club amenities made a difference. Access to the infinity pool and rooftop bar was enjoyable and somewhat compensated for other shortcomings. Overall, I wouldn’t return to this hotel due to the numerous restrictions and limitations. The deceptive room upgrade offer was the final straw in forming my decision.
Stayed 2 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

michael, danbury

Stayed 2 nights in Nov 2024

10/10 Excellent

Kassandra, Highlands Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Nov 2024

10/10 Excellent

Himansu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property cleanness and room service was good. They come to clean rooms 3-4 times a day
Stayed 5 nights in Dec 2024

6/10 Okay

Lucinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Enjoyed everything about this property but will not return because of food quality and limited restaurants open.
Stayed 6 nights in Dec 2024

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa experience was amazing.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing,amenities the staff everything was fantastic.We truly enjoy our stay
Stayed 4 nights in Nov 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the resort is very friendly.
Stayed 7 nights in Nov 2024

8/10 Good

Sarmad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and most of what was offered at the resort. Staff was very friendly. I did not like not having continental buffet during dinner. We were limited to a specific cuisine during thanksgiving night. The wait on other restaurants was too long. They need to start reservation options so that one can plan ahead since there is no buffet. The pools were not temperature controlled which became very difficult, especially the kids side which did not get much sunlight throughout the day.
Stayed 4 nights in Nov 2024

8/10 Good

Yogiraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. Located about 30 minutes drive from the airport. Clean and staff was very friendly and helpful. One of the biggest recommendations I have is to improve food taste. The food is okay. The steak restaurant on the 16th floor was awful - easily the worst tasteless food I have had. Otherwise everything else was good.
Stayed 5 nights in Nov 2024

2/10 Terrible

Alona

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Will not come back or stay in any Dreams hotels moving forward. The restrictions are ridiculous. Non smoking policy must be highlighted when people buy the vacation, not exiled when they come to the only place they can have a smoke - the parking corner with a shaky bench. Bathroom by the pool smelled like it has not been cleaned for weeks, sleeveless top for men are not allowed at the buffet at breakfast. We come with no luggage, so don’t pack much. Who is bothered by men’s shoulders?? For over 20 years we come to Cancun a couple times a year and never we were told we can’t swim at night. We were advised not to, but it is our decision - we are 40 year old adults (surprise!). The rooms, infinity pool and the view are very nice, unfortunately they don’t make up for the restrictions that hotel imposes. You don’t want smokers - fine. Tell us before we book because we don’t want to bring money to your hotel either.

4/10 Poor

Viktor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property has too many restrictions for guests. My husband is a smoker, we felt absolutely unwelcome in this hotel because it has strict non-smoking policy so you have to exit hotel grounds for a smoke. If we knew we would not go there. Policy about no entry to breakfast with sleeveless shirt is another stupid rule. People come there for sunny vacation, how are men’s shoulders bothering anyone at breakfast at the buffet?? We also like to take a dip in the ocean at night. This is a Tradition and a big part of why we go. We were not allowed to do that here. And staff were actually “policing” the beach for people not to go for a swim. We are coming to mexico a couple times a year and never had such disappointing experience where hotel chain thinks that we are children that came to a daycare center. Reminder to the hotel: people come there to relax and have a good time, if it does not bother other guests (and we did not), maybe it would be a good idea to let them have a vacation that they would actually like? I am thinking of changing my upcoming vacation in Dreams resorts (different resort) due to this experience. I would like my review escalated to the management as I have a few other aspects to discuss including an “upgrade” to our friends room where they got an “upgraded” room for extra money that was no linger ocean-view, was facing the mangrove, was above some tanks and smelled horrible. Scam in it’s fullest.
Stayed 2 nights in Nov 2024

8/10 Good

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. The staff is really great, very hard working and polite and friendly. They made our experience great. Some recommendations would be to have more than one restaurant open per night (we get the the prima Vista is open but it's an hour long wait time). More staff can be hired as service at some night time restaurants can be slow. Please allow kids to come in the hot pool, they absolutely love it because it's warmer than the big pool which tends to be quite cold for kids. Overall great stay, great restaurants, taco place, rooms, pool, and amenities. The place grew on us and we enjoyed our 7 days here.
Stayed 7 nights in Nov 2024

10/10 Excellent

Godwin Chung Hong

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Timothy St

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely as was the staff. The food and dinning exceeded our expectations. My wife and I thoroughly enjoyed our 5 night stay. We will be back again.
Stayed 5 nights in Nov 2024

6/10 Okay

Ross Grundman

Travelled with family
Liked: Staff & service
Very backwards thinking on dining facilities. Needs to have a text service as the waits for some restaurants were 45 minutes plus. Very understaffed for food options. Breakfast buffet is a disaster with wait times and slow table seating. Almost ZERO night life options once the one amateur show is finished. Would probably never go back
Stayed 4 nights in Nov 2024

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a lot of fun and everyone was very friendly
Stayed 5 nights in Nov 2024

10/10 Excellent

John Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 10 nights in Nov 2024

10/10 Excellent

Dionicei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024