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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Beachfront resort with relaxing spa services

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
6 bars/lounges, 2 swim-up bars
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Room service
The price is €417
includes taxes & fees
1 Dec - 2 Dec

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.2 km
  • Delfines Beach - 4 min drive - 4.8 km
  • La Isla Shopping Mall - 5 min drive - 3.4 km
  • Cancun Interactive Aquarium - 5 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive resort near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun provides an adjacent golf course, an airport shuttle and 2 swim-up bars. With amenities such as a white sand beach and sunloungers, this resort is the perfect place to soak up the sun. Indulge in a body treatment, a manicure/pedicure and a body wrap at The Rock Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A gift shop, 14 meeting rooms and air hockey
  • Guest reviews say great things about the helpful staff
Room features
All 600 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and laptop-compatible safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs and daily housekeeping

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from 15 August 2024 to 30 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 23 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
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Hard Rock Hotel Cancun All Inclusive
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Hotel Hard Rock Hotel Cancun - All Inclusive
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Frequently asked questions

Does Hard Rock Hotel Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of 27 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 1 Dec 2024 start from €416.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.

Where is Hard Rock Hotel Cancun located?

Located in Zona Hotelera, this beachfront resort is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 568 out of 1177 reviews" "
Rating 8 - Good. 217 out of 1177 reviews" "
Rating 6 - Okay. 147 out of 1177 reviews" "
Rating 4 - Poor. 85 out of 1177 reviews" "
Rating 2 - Terrible. 160 out of 1177 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

June Estelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old hotel with lots of air fresheners. Really needs updated. The worse of the vacation was being thrown into time share property meetings twice, once upon arriving and then when we were trying to checkout.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jeannette, San antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like willy outside with towels did great service helping us located a bed by pooldie everyday Kept us comfortably daily Fernando bartender 2 days was in pizza bar he always knew to make us new frizen drinks and always friendly and attentive w a giant smile very polite
Stayed 5 nights in Nov 2024

2/10 Terrible

erick

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty old smelly
Stayed 1 night in Nov 2024

8/10 Good

Lori, Hauppauge

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent service and plenty of polite staff. Rooms could use updating/air filtration due to dampness.
Stayed 4 nights in Nov 2024

2/10 Terrible

erick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty old and balcony very unsafe food is really bad rusty building smelly carpet old old complex had to cancel my trip before schedule sad already booked somewhere else
Stayed 1 night in Nov 2024

2/10 Terrible

Aimee Shelly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room’s AC was broken. The door towards the sea view was broken. The food was below average. I didn’t get my credits to use on the property. A lady came and said that because we have VIP we were going to receive a special breakfast which in fact was same breakfast anyone at the hotel got, plus a 2 hour LONG TALK ABOUT PURCHASING THE LENGENDARY MEMBERSHIP. Completely unfortunate and disappointing. No ine will give us our credits, the stay was completely horrible.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Festive, cool, fun. Gorgeous beach, beautiful pools, good drinks (try the Purple Rain) & great food! Lots of activities to choose from!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Lorenzo Anthony Di

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our toilet was leaking the whole week which caused our clothing to be wet and mildew
Stayed 5 nights in Nov 2024

8/10 Good

Dina

Stayed 3 nights in Oct 2024

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The property is well-maintained, with friendly and extremely helpful staff. However, if you're visiting Cancun to party, be aware that this resort's nightlife is limited. All bars close by 1 am (sometimes as early as 12:30 am), and room service drinks are unavailable. Regurgitation as soda and a couple beer cans. The best restaurant would be the steakhouse- Toro. Pros: - Friendly and helpful staff - Decent rooms with essentials - Good food and prompt service (despite long waits) Cons: - Limited nightlife (all hotel bars close early) - Long wait times for restaurants (1-2 hours) - Rooms appear outdated *Overall Assessment* This hotel is decent value but not for the price. Considering the brand name, I expected more entertainment options and at the very least a 24-hour or late night bar, especially on weekends. *Recommendations* - Improve nightlife options - Extend bar hours - Update rooms
Stayed 4 nights in Nov 2024

6/10 Okay

Norberto Muniz

Liked: Staff & service
Disliked: Property conditions & facilities
I had high expectations of the hotel but was disappointed with the facilities because the hallways and rooms stank of humidity. Likewise, the hotel food was of very poor quality and the property did not have any nightclubs or a casino.
Stayed 4 nights in Nov 2024

10/10 Excellent

ADEKUNLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique and exotic destination with very friendly, courteous and knowledgeable staff!
Stayed 3 nights in Nov 2024

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Holin Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Antonio, Newbury Park

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, no podemos esperar a volver. El staff, la comida y los detalles fueron top
Stayed 4 nights in Nov 2024

8/10 Good

Cynthia Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was under Construction,so there were maintenance issues and construction supplies we had walk around and could hear the banging from a distance. You have your usual courteous friendly staff members and then you have those that shouldn't be working in the hotel/hostess environment. The majority of the staff we encountered were friendly and helpful. We really liked the safeness of the resort; no one can get in or out without proper identification and reason. There were a variety of foods and drinks to enjoy. They did have evening entertainment and that was fun to go to. The 2 things I can comment and suggest is 1. Immediately say no to the sales people trying to sell vacation shares, if you really don't want to spend any time listening to their sales pitch. 2. There was no activities for the singles who come and would like to mingle without having to leave the resort.
Stayed 5 nights in Oct 2024

10/10 Excellent

RaShea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I brought my mom here for her 70th and she had a blast. It was such an awesome experience. The staff was superb, the VIP package was top tier, and the birthday package was the cherry on top
Stayed 3 nights in Nov 2024

6/10 Okay

TIMOTHY

Travelled with family
Liked: Staff & service
The kids club was fantastic. The room service menu was terrible. And it makes no sense Why you cannot get a plate of food from the buffet to take back to your room. I spoke to several people that had visited there before it was our first time, and they said that they would never be back and neither will we. Stayed at several hard rocks before and this by far was our most disappointing experience. I would not recommend it.
Stayed 4 nights in Nov 2024

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 4 nights in Oct 2024

10/10 Excellent

LATOYA

Stayed 3 nights in Oct 2024

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good time
Stayed 7 nights in Oct 2024

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to relaxing
Stayed 2 nights in Oct 2024

10/10 Excellent

Gurpreet Singh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!!!
Stayed 4 nights in Oct 2024