Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
Elegant adults-only property on the beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Aerial view
View from property
Deep-soaking bathtub
Interior entrance

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service

Room options

Available filters for rooms
Showing 46 of 46 rooms

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Suite Junior

  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

Suite Junior

  • Sleeps 3
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 3
  • 2 Double Beds

Suite Junior

  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 10 min walk - 0.9 km
  • Gaviota Azul Beach - 12 min walk - 1.0 km
  • Forum Beach - 12 min walk - 1.0 km
  • Chac Mool Beach - 17 min walk - 1.5 km
  • Tortuga Beach - 3 min drive - 2.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Upscale all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Cancun Convention Center and Forum Beach are located near Hotel Riu Palace Las Americas - Adults Only- All Inclusive, which provides a free breakfast buffet, an adjacent golf course and a swim-up bar. With a white sand beach, sunloungers and kayaking, this property is the perfect place to soak up some sun. Indulge in a massage, a manicure/pedicure and a facial at Renova Spa, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Fitness classes are offered at the health club; other things to do include sailing, beach volleyball and snorkelling. Free in-room WiFi is available to all guests, along with a poolside bar and a corner/local shop.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, a banquet hall and a TV in reception
  • Coffee/tea in reception, a gift shop and a porter/bellboy
  • Guest reviews say great things the dining options, breakfast and beach locale
Room features
All 372 rooms include comforts, such as 24-hour room service and air conditioning, in addition to thoughtful touches, such as separate sitting areas and dressing gowns. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Black & White
  • Don Roberto
  • Krystal
  • Los Arcos
  • Sakura

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,099 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have any lifts
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Frequently asked questions

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Riu Palace Las Americas - Adults Only- All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Hotel Riu Palace Las Americas - Adults Only- All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 5-minute walk of Plaza Caracol Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cancun Convention Center and Gaviota Azul Beach are also within 15 minutes.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2709 out of 3992 reviews" "
Rating 8 - Good. 778 out of 3992 reviews" "
Rating 6 - Okay. 264 out of 3992 reviews" "
Rating 4 - Poor. 106 out of 3992 reviews" "
Rating 2 - Terrible. 135 out of 3992 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda K

Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been to many RIU Hotels. Las Americas was fantastic. The service was incredible. Staff are amazing. Thank you Enrique for your amazing service at the pool. Thank you Abu at the lobby bar. You are special. Thank you Irving and Sebastian…check in was lovely. Felipe is incredibly efficient on beach service. Staff at the steakhouse on our last night were so great (Nov. 20th). I never write reviews but this vacation was exceptional. Thank you RIU. We will be back. 👌
Stayed 5 nights in Nov 2024

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Felt spoiled from the moment we got to the hotel. The restaurants were really good, especially the Italian and the 24 hour lounge very convenient. Miguel and the little kid with a mustache were the best entertainment; they started very early and were multiuse, they were everywhere making everyone laugh, they were just amazing. Older crowd during th week and younger crowd on the weekend. The facility and rooms were clean. I have nothing to complain about.
Stayed 6 nights in Nov 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, wish weather had been better
Stayed 3 nights in Nov 2024

6/10 Okay

Gene M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but not in a walkable area. Boring food choices.
Stayed 7 nights in Oct 2024

10/10 Excellent

SHAWN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening shows were great. Zero to very short wait for restaurants. Rooms were cool. Water hot. Great water pressure. Special requests were accommodated. Staff super friendly. Walking distance to shops. Felt safe. All rooms have good ocean view. Food always available regardless of time of day. The neon party at the neighboring RIU was super fun for all ages, shapes and sizes—don’t miss out! Saw a couple beach vendors but they didn’t stay long. Not sure if it’s because nobody was buying or because staff chased them away. Whatever the case it was nice not being bothered. We would totally go back to this resort.
Stayed 6 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

roginett

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the only thing I did not like was that, the bathroom and shower smelled really really bad. I asked the staff on my first night to help the shower drainage because of the smell. It did not have an exhaust fan. I could not sleep at night because the smell was so strong. The staff and food were amazing. The couch in the room is so dated. They should replace it with leather or plastic cover. There are stains everywhere and again the smell was not pleasant at all.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went here to celebrate our 20th anniversary. The resort was glamorous and we felt spoiled the whole time. Soft sand beaches with drinks brought to us…great food and nightly entertainment. Loved it!
Stayed 4 nights in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

elizabeth odette jaime

Disliked: Staff & service, property conditions & facilities
El acceso al estacionamiento es complicado y peligro, no hay conexión entre el hotel y el estacionamiento y se tiene que entrar y salir por la misma rampa que los autos.
Stayed 3 nights in Nov 2024

10/10 Excellent

Damodar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is good. Typical All-inclusive buffet. The drinks are ok. The beach area doesn’t have good connection pass for long walk due to rocks on one side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Stayed 9 nights in Oct 2024

4/10 Poor

Maritza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Patricia

Stayed 3 nights in Oct 2024

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall hotel! Its more of a mature crowd so don't expect on-site parties and entertainment but they do offer shuttle buses to go to thier other RIU locations close by where they have dancing and better entertainment
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Riu was perfect in every way. The hotel staff was amazing. They were so attentive.
Stayed 5 nights in Nov 2024

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

2/10 Terrible

Joseph

Stayed 4 nights in Jul 2024

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Best resort in Cancun!
Stayed 6 nights in Sep 2024

10/10 Excellent

Tuaron

Stayed 3 nights in Oct 2024

10/10 Excellent

Faith Elisha Soleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here every single vacation if I could. The staff was more than great; you can tell they enjoy what they do. The place is so clean and well kept; even during the rain storm they had people working to make sure the walkways to the restaurants were safe to walk to. Food was incredible (I would just like the option to have plain white rice during meals especially at the buffets) The pools were always a good time. The Beach and how secluded it is was even better. The entertainment team the activities; you didnt even really need to leave the resort! We had such a fun time especially with all the activities; from bingo to water volleyball, trivia to the show and live music. I highly recommend!!
Stayed 3 nights in Nov 2024