4/10 Poor
Iryna
Travelled with partner
24 Nov 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Whoever will be planning to book this resort, please READ THE REVIEWS first. So we’ve been to this resort once, 3 years ago and it was nice, that’s why I decided to book it again, despite not so good reviews that people had been posting lately. For sure we will not come back there. Issue after issue…I cut my foot in a pool, because tiles were broken and there were sharp edges from it. I don’t understand. Nobody ever checks this pool? Not to say there were so much sand and small stones in it. Another bad thing - if you an early bird and let’s say you need to take a shower at 7am - forget about hot water and about water in a shower during the night. They literally turn off the water, and when I called reception and asked why we don’t have water, they said “we will send someone to check it”. Excuse me??? At 1am at night? They are simply turning it off. Same with AC, we turned it to the lowest temperature possible and it was still hot in the room. When asked, they said same thing “we will send someone to check it”. Never happened.
And honestly food wasn’t the best and drinks - water and sugar. Also, they don’t have a good entertainment (this is not my first time in Mexico and I can tell you, there are resorts that have great entertainment!). Nothing really here. We also had situation with our excursion - they rescheduled it 3 times! All this to say, we do not recommend this resort. Save your money and book something a little more expensive but with better service and quality.
Iryna
Stayed 8 nights in Nov 2024