Cancun Holidays

The hibachi service was 10000 all the staff from the moment u walk in are welcoming and go above and beyond for u recommend this hotel!!

Great location on the beach and the size of the hotel is lovely. A little run down in places. The restaurant on the beach is so so dark that you can’t see what you are eating. Could do with some tweaks here and there.

Have been coming for several years and never disappoints. Always receive the best of service and everyone is very helpful and courteous. Food is great and have a variety of activities throughout the day. Will keep on coming back!

Staff was fantastic! Dinner at DaVinchi was great! Lobby bar crew was the best. Got to try all there favorite mix drink mix. Room was great and everything was kept stock for drinks and cleaning was great. Only thing that was a dislike, a lot of pool side food say they open till a specific time, but we got denied multiple times 15 mins before the close. Also one night after the Club, hotdog/burger guy said they closed already but it was 15 mins before 1am. He had plenty of burgers and hotdogs precooked and we are closed. We said okay, didn’t complained and stared walking towards the hotel and the security stopped us and said, if you tip the cook, he will cook for you fast. I was going to tip regardless, but sad and disappointed they had to ask for a tip to cook when they didn’t close till 1pm and it was only 12:45

All people on the facility were really nice. A lot of the upper Managment would yell at the works which made it very unpleasant. The workers are already moving fast so there was no need . It’s like if they were understaffed but were trying to compensate by pressuring the current staff