Castello Holidays

Mainly good location except entrances to the hotel were through a narrow lane which felt unsafe. The main area was only 100 yards or so, but anyone could be behind you. As a solo lady didn’t enjoy this lane and no mention on Expedia before I booked. Most staff were ok but some were unhelpful when asked where some places were. 1 receptionist didn’t want to mark my map and when pressed clearly marked a totally different area. So I walked 20 mins to be told I was in the wrong place. On arrival the room allocated stank of drains, I flushed the WC several times but it was dreadful. I went to reception and had to be forceful to change rooms. First receptionist simply shrugged and said they had no other too available which was a lie. Fortunately another receptionist took over and I was moved. They took pleasure later in saying the maid didn’t smell anything!

The older gentleman who checked us in was very dismissive. Great breakfast and everything else was good.

3-4 mins walk to st Marco square. Awesome breakfast with various food options. Friendly staff are very acknowledged and efficient.

I have stayed at Mandarin Oriental hotels in Shanghai , Madrid, and Bangkok, and I have been lucky enough to stay at the Savoy in London. I’m headed to the George the V Four Seasons in Paris to join my wife. Several months ago I stayed at the Four Seasons Budapest. The Baglioni Luna hotel is an absolute jewel , and the price for the service and facilities cannot be beaten. The staff was magnificent as was the included breakfast. It is clearly one of my favorite hotels.

the place was incredible and the staff equally excellent. I cannot rave enough about how lucky we were to have found this gem.