Cherry Lake

Clean and welcoming for families

Great Resort with Excellent Service, but Housekeeping Policy Needs Transparency I had a wonderful stay at this resort hotel. The property is large and well-maintained, with an excellent location that made everything easily accessible. The service at the lobby was outstanding—staff were friendly and helpful, and I especially appreciated the convenient text message service for quick communication. Check-out was seamless and hassle-free. However, one downside was the housekeeping policy. The reservation details indicated daily housekeeping, but I later found out that it’s only available for stays of seven days or more. This was never mentioned at check-in, and there was no policy stated in the reservation. Clear communication on this would have been appreciated. Overall, it’s a great place to stay, but I hope they improve transparency about their housekeeping services.

The staff was very good and Luis the guard was excellent. I locked my keys in my car and he went above and beyond to make sure that AAA was able to find me to unlock my car